At ASICS, we empower our employees to pursue their career goals. If this sounds like you, then we want you on our team.

ASICS has been dedicated to designing the most technically advanced footwear and athletic products in the world for over 60 years. All of that comfort, fit, and functionality starts within the minds of the passionate people that work within our walls.

Based upon our core values, everyone's input and contributions are respected at ASICS America. We nurture a collaborative environment and hire team members that are never content, always pushing through their own limitations, continually in the pursuit of improving performance, are innovative and creative, reach for new challenges, and always aim to surpass the next goal.

Our Mission: We pledge to bring harmony to the body and soul

ASICS, an acronym derived from the Latin phrase, Anima Sana In Corpore Sano - a sound mind in a sound body. Staying true to the philosophy by which it was founded, every ASICS innovation, every concept, every idea is intended to create the best product. Our mission is to become the number one brand for the sports enthusiast. To accomplish this, we pledge to continue to make the best product; striving to build upon our technological advances and pushing the limits on what we can learn from the body and its needs in athletic gear.

POSITION PURPOSE / SUMMARY STATEMENT (defines the major functions/purpose of the position):

The Account Rep is responsible for establishing and maintaining relationships with our Sales Reps and Accounts on behalf of the company by taking personal and complete responsibility for each customer contact. Responsible for sales order management through manual order entry, B2B order entry and some EDI processing of sales orders. The Rep will also be responsible for proactively following up with the Sales Rep or Account as needed to ensure smooth order process; end to end.

SUPERVISORY RESPONSIBILITIES (include titles of positions directly reporting to this position):

• This position does not have supervisory responsibilities.

ORGANIZATIONAL RELATIONSHIPS:

• Interacts with all levels throughout organization including employees and outside vendors.

DUTIES AND RESPONSIBILITIES:

• Manage relationship with 5+ assigned Sales Reps, partnering to ensure account need
• s are met. Services medium-high dollar Team and Run Specialty accounts.
• Take inbound calls on assigned queues for B2B and smaller accounts in a professional and efficient manner.
• Answer customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
• Data entry of orders/credits/returns made via phone, fax, and e-mail in a courteous, efficient, and timely manner.
• Explain product features when talking to accounts over the phone.
• Initiate required action for response to customer service requests for order changes and communicates changes to appropriate personnel/departments.
• Examine pertinent information to determine accuracy of customer complaint and to determine responsibility for errors.
• Communicate with sales representatives, buyers, regional managers, and distribution center, as necessary.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to work in a fast-paced environment

• Strong written and verbal communication skills
• Ability to multi-task and prioritize to meet deadlines and department results

• Skilled at providing excellent customer service through assessing their needs and providing a solution
• Able to identify complex problems and finding solutions to address them
• Able to prioritize competing tasks and completing in a timely manner
• Knowledge of sporting goods industry
• Able to give full attention to customers without interrupting

CORE COMPETENCIES:

• Customer Focus
• Innovation & Creativity
• Collaboration & Mutual Respect
• Leadership
• Results Driven

MINIMUM QUALIFICATIONS

EDUCATION/EXPERIENCE:

• Minimum 3 years of customer service experience in retail or call center a plus, sporting, or athletic industry preferred
• Minimum 1 year experience in Account Management
• Minimum 1 year experience in a Call Center environment
• SAP experience a plus
• High School Diploma or GED equivalent.
• Computer skills: Microsoft Suite (Word, Excel, PowerPoint)
• Experience with Office 365 and like applications

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or other customers.
• Manual dexterity required.
• Office work, some lifting, considerable walking.

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.

Salary Range: $19.00 to $21.00 an hour

ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign, or transfer job position or assign additional job responsibilities within your general skill set or capabilities. ASICS America Corporation is an equal opportunity employer.

COVID-19 Precautions for Offices (Irvine, Boston, New York):

• Personal Protective Equipment (Face Masks) are required
• Personal Protective Equipment (Face Masks) will be provided upon request
• Daily mandatory Health Screening Questionnaire
• Daily cleaning requirements for individual desks and shared spaces
• Physical distancing required at all times
• Employees working in offices are on Shift A (M, W) or B (T,Th) schedules. All employees telecommute on Fridays
• These precautions are subject to change based on Federal, State, Local laws, and the needs of the business

COVID-19 Precautions for Byhalia Distribution Center:

• Personal Protective Equipment (Face Masks) are required and provided
• Daily mandatory Health Screening Questionnaire
• Daily cleaning requirements for individual desks and shared spaces
• Physical distancing required at all times
• Employees working in offices are on Shift A (M, W) or B (T,Th) schedules, opportunity to telecommute on Fridays for office staff
• These precautions are subject to change based on Federal, State, Local laws, and the needs of the business

ASICS CCPA Pre-Collection Notice for Job Applications: We collect personal information (PI) from you in connection with your application for employment with ASICS America Corporation, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at hrccpa@asics.com.

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. ASICS America Corporation is an Equal Opportunity Employer.