Job description
Overview:
At our North American Headquarters in Amherst, NY we are looking to add a Repair Associate. The Repair Associate to process incoming / outgoing shipments and perform basic tests of customer equipment or loaner devices.
Our Employee Benefits
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
Repair Associate - Lab Equipment Repair (m/f/x)
Location: Amherst, NY
Purpose
At Ivoclar we support dentists, dental technicians, and dental hygienists both professionally and personally in fulfilling their passion and purpose: to ensure that people have the best possible oral health and quality of life, today and in the future. We are inspired by the knowledge that together we grow better.
At our North American Headquarters in Amherst, NY we are looking to add a Repair Associate. The Repair Associate to process incoming / outgoing shipments and perform basic tests of customer equipment or loaner devices.
Essential Functions
- Autonomous handling and dispatch of customer care deliveries for the respective value streams of in-house repair and field repair by transport and forwarding companies.
- Autonomous handling of unpacking and inspection of delivered devices/components on the basis of document provided by the customer or by system reconciliation of the respective customer care process (Case ID)
- Complete process-compliant documentation of the necessary system-side entries or postings within the scope of receiving/warehousing according to process specification(s).
- Updates to the processing status of the respective transactions within the common IV systems (e.g.: Salesforce, etc.)
- Process-compliant execution of technical function tests of customer / loaner devices or components within the scope of goods receipt.
- Function and performance testing (recommissioning of customer/loaned equipment) after carrying out the work within the process of outbound delivery of the goods.
- If necessary, safety-relevant device tests according to local specifications.
- Providing the delivered and checked goods / commodities for the repair area in the storage locations provided for this purpose.
- Transport of goods / supplies to the business workplace destination.
- Preparing, commissioning, and packing goods / equipment for shipment according to the respective guidelines.
- Submitting and handing over goods / equipment with transport and forwarding companies.
- Monitoring shipping orders in relation to business transactions.
Your Qualifications
- Some applicable logistics or warehouse experience, preferably in a manufacturing or technical environment.
- Experience performing testing of equipment is a plus.
- Physical Demans:
- Ability to sit or stand for up to 8 hours per day, view computer monitor, and move about effectively to fulfill the essential functions of the job.
- Manual dexterity needed to work with basic hand tools and equipment.
- Must be able to lift a minimum of 75 lbs.
Let's achieve our goal together.
If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Lets achieve our goal together: Making people smile.
Our Employee Benefits
- Health, Dental, & Vision Insurance
- 401(k) Matching
- Paid Time Off
- Employee Assistance Program
- Life Insurance
- Disability Benefits
- Tuition Reimbursement Programs & More!
Careers in the US : Ivoclar
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
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