Summary of Duties: Operates multi-line telephone system, directs callers to appropriate personnel, and assists all walk-in traffic and assists the Recreation Supervisor and Program Coordinator by performing the following duties.

Essential Duties and Responsibilities:

• Welcome and assist visitors or direct them to the appropriate staff member.
• Answer phones, assist walk-up customers, make reservations and take program registration.
• Issue refunds and credits for programs/ reservations as instructed through supervisory staff.
• Assist with communications through registration software and by phone of program updates and class cancellations.
• Assist with registration software issues, customer accounts and delinquent accounts.
• Responsible for money handling, cash reports and deposits.
• Provide information on programs, activities and events in person, by phone and at marketing booths.
• Ensure facility supplies are properly stored and organized.
• Assist in sanitizing recreational equipment and general facility cleaning as warranted.
• Provide facility and campus walk throughs and report any unusual activity or damage to facility.
• Perform facility opening and closing procedures, such as ensuring the facility is secure, rooms are set-up and break-down for programs, equipment is picked-up etc.
• Assist with recreation programs, activities, special projects and events as required.
• Development of program fliers and facility posters tri-annually in conjunction with the Action Guide Schedule.
• Track inventory and order supplies as needed.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Receives and sorts the mail.
• Take payments and issue permits for park pavilion, pools, fields, recreation centers, tennis courts and athletics courts.
• Assist callers and walk in traffic with program and membership registration.
• Maintain various logs of information.
• Assist with inputting athletic league scores.
• Assist with program data entry in registration software.
• Notify scholarship recipients of scholarship.
• Must be available to work holidays and special events.
• Performs other duties as assigned.

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Associate degree (A. A.) or equivalent from two-year College or technical school.

Experience: Over three years up to and including five years related experience and/or training; or equivalent combination of education and experience.

The Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.