Job description

Position Title: Receptionist/Closer
Reports to: The Office Manager
Job Status: Part-Time Monday-Thursday 3pm-8pm

Position Summary: Medical Massage & Acupuncture/ Chehalis Naturopathic Medicine is looking for a Receptionist/Closer to join our team and man our front desk. We are looking for someone who is not looking for a job, but are looking for an opportunity to be part of something exciting and is willing to work hard to make it happen. We have a small team of six receptionists that you will be working with in this position. You need to have excellent communication and customer service skills. Having a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment is a must.

Benefits: Free unlimited chiropractic and one free massage or acupuncture session per month; deeply discounted appointments with naturopathic physicians. Paid time off.

Essential Functions:
To accomplish this job successfully, an individual must be able to perform each essential function within the scope of the position and willingness to accept other office assignments.

• Maintain a neat, clean, and professional personal appearance.
• Maintain a clean and orderly work area.
• Maintain the appearance of the lobby and hallways.
• Maintain excellent communication and effective working relationships with all Medical Massage & Acupuncture/ Chehalis Naturopathic team members and all providers.
• Monitor the flow of patient check in and check out. Keep patients informed of delays.
• Oversee front office collections of co-pays and past due balances.
• Schedule patient appointments
• Make confirmation calls to patients
• Provide basic information to patients about the clinic
• Create New Patient packets
• Pull files and locate necessary charts as needed
• Scanning in medical records we receive for our ND patients.
• Setting up telemedicine appointments through ZOOM.
• Appointment prepping and setting up New patients in our Charm EHR.
• Perform other clerical duties as necessary including but not limited to printing forms, photocopying, faxing, answering multi phone line phone calls, sorting and processing mail.
• Provide excellent customer service by being attentive, respectful and professional at all times; ensures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.

Competencies:

• Accuracy- Ability to perform work accurately and thoroughly.
• Communication- Ability to communicate effectively verbally and in writing.
• Computer Skills- Proficient ability to use a computer and be trainable.
• Confidentiality- Maintain patient, team member and employer confidentiality. Comply with all HIPPA regulations.
• Customer service oriented- Friendly, cheerful and helpful to patients and staff members. Ability to meet patients and others needs while following office policies and procedures.
• Detail oriented- Ability to pay attention to the minute details of a project or task.
• Flexibility- Ability to adapt easily to changing conditions and work responsibilities.
• Multi Task- Ability to handle more than one task at the same time.
• Positivity- Display a positive attitude and is a positive agent for change.
• Teamwork- Work as part of a team and collaborate with co-workers.
• Working under pressure- Ability to complete assigned tasks under stressful situations.

Education and Experience:

• High school diploma or equivalent required
• Medical Front Office or administrative experience preferred but not required

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• Employee discount
• Free parking
• Paid sick time
• Paid time off
• Wellness program

Healthcare setting:

• Clinic

Medical specialties:

• Holistic Medicine

Schedule:

• Afternoon shift
• Evening shift

Ability to commute/relocate:

• Chehalis, WA 98532: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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