Job description
Eden Village is a not-for-profit retirement community serving Glen Carbon & the surrounding neighborhoods for almost 40 years. We serve in multiple capacities including: independent & assisted living, skilled nursing care, as well as therapy/rehab services.
Our Employees are the heart of our efforts, so we do whatever we can to promote the well-being of everyone who is part of our team. We know that the healthcare field is very demanding, physically & mentally. That's why we offer a well rounded package of benefits, including:
- Health, Dental, Vision, and Life Insurance
- 401K Retirement Plans
- Paid Time Off
- Employee Assistance Program
- Competitive Pay
- Shift Differential
- Meal Program
- Extensive Orientation Program
- Direct Deposit
- Holiday Pay
- Other benefits, opportunities, and room for growth!
Please note that Eden Village is located in Glen Carbon, IL, right next to Edwardsville, IL. We are a quick 20-25 minutes from St. Louis MO, Alton IL, Granite City IL, and even closer to Maryville IL, Collinsville IL, and Troy IL. Located close to all major highways/interstates.
ESSENTIAL FUNCTION OF THE POSITION:The Receptionist completes general office and reception activities, monitors/facilitates building security procedures, participates in marketing, hospitality, and public relations activities, and acts as an advocate for Residents and/or families.
ACCOUNTABILITIES AND POSITION ACTIVITIES:
1) Completes general office and reception activities.
- Answers incoming telephone calls promptly and professionally and transfers such calls efficiently in compliance with departmental policy.
- Completes clerical requests from Directors/Coordinators as time allows.
- Sorts mail immediately upon receipt from post office delivery in compliance with departmental policy related to distribution of mail.
- Distributes Employment applications on request, accepts such when complete, and routes to the Director of Human Resources.
2) Monitors/facilitates building security procedures.
- Follows all organizational policies and procedures related to building security.
- Maintains visual surveillance of the front lobby entrance and monitors video equipment for other entrances.
- Makes routine observations related to building security and shares such with appropriate management staff for review/implementation of new ideas.
3) Participates in marketing, hospitality, and public relations activities.
- Facilitates telephone and/or walk in inquiries professionally and enthusiastically.
- Maintains an adequate supply of all facility brochures and contacts Marketing personnel as necessary to request additional materials.
- Maintains a professional appearance for self and the entire outer office area.
4) Acts as an advocate for Residents and/or family members.
- Facilitates problem solving activities as needed or at the request of Residents, staff, families, guests, vendors, etc.
- Provides active listening for Residents and family members and directs them to the proper resource (staff member) for problem resolution.
- Documents concerns and other relevant observations, questions, etc. on the Employee Concern form and submits to administration for review and resolution.
Job Type: Part-time
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
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