Job description

Sales Support Associate (Entry-Level Position)

Description of Duties & Responsibilities

Position Reports to: Sales Support Supervisor

General Description: Process discrepancy invoices, handle warehousing documentation, and provide back-up to support, but not limited to. This position is the foundation for the relationship between Stafford Smith Corporate, outside branches, vendors, reps, auditors, and more.

The ideal support associate candidate will:

• Be positive, organized, analytical, and detail-oriented
• Have basic accounting knowledge
• Be able to work independently and as part of a team
• Place a high degree of importance on clear and concise communication both internally and externally
• Be accountable to oneself, the department, and overall company success, whether profitability, company culture, customer service, or creativity
• Use multiple forms of communication to execute duties and responsibilities (in person, phone, e-mail, Microsoft Teams, use of the Outlook calendar, etc.)

Main Focus:

• Handle any discrepancies between issued purchase orders and invoicing with reps or vendors. This includes pricing, quantity, shipping issues, and model numbers.
• Review acknowledgements daily checking for accuracy to avoid discrepancies down the line. File applicable documents electronically daily.
• Reviews warehouse documents such as packing lists and Bill of Ladings, distributes any red flagged issues, then electronically files.

Other Focus:

• Performs purchasing functions back-up like cutting Purchase Orders, adjust purchase orders based on communication and send to vendors and or subcontractors. Communicate with the Account Executive and support.
• Audit problematic jobs and run a job cost analysis to reveal where costs went over and address accordingly. During the audit process work with supervisor and accounting to identify potential pickups, losses, and projects that are ready to close out.
• Research and process expired Purchase Order dates for more accurate reporting.
• Support small venue jobs.

Skills:

• Excellent interpersonal communication
• Time management
• Diverse work background
• Sense of self-motivation that exhibits a drive to keep going when things get tough
• Customer service
• Microsoft Office with focus on Word, Excel, Outlook, Teams
• Adaptability

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Ability to commute/relocate:

• Kalamazoo, MI 49001: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Kalamazoo, MI 49001

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