Reports To: Director of Community Impact

Direct Reports: Program Support Specialist

Salary Range: $40,000 - 45,000 plus benefits

Classification: Regular, Full Time, Non-Exempt

Hours: 40 per week

About United Way of Harrisonburg and Rockingham County

United Way of Harrisonburg and Rockingham County is improving lives by connecting and mobilizing community resources. We envision a strong, equitable, and accessible network of support for working households in Harrisonburg and Rockingham County.

About The RockBurg CARES Network

RockBurg refers to Rockingham County and the City of Harrisonburg. CARES is an acronym that stands for Community Assistance, Resources and Economic Stabilization. This program unites and enhances the existing Network of health and human service providers that support Harrisonburg and Rockingham County residents in need of assistance.

The RockBurg CARES Network is made up of three components:

Position Description

The Program Coordinator will be responsible for operational and administrative coordination of the RockBurg CARES Network at United Way of Harrisonburg and Rockingham County.

The Program Manager Bilingual English & Spanish is a frontline service provider who works with clients in both English and Spanish to provide assistance through the RockBurg CARES Network. This may involve referrals to local health and human service agencies, researching existing and creative solutions, advocating for clients, providing general information and support along their journey to attain and maintain financial stability.

This position is responsible for helping to train and supervise one staff member and possibly volunteers. The Program Manager will be responsible for establishing and improving general operations, while providing a high level of customer service, oftentimes under pressure. A key function of this role is accurate and timely data collection and maintenance.

Operational

• Receive and respond to requests for assistance from clients by phone, email, text, in writing and in person in English and Spanish.
• Refer clients to community resources and health and human service organizations.
• Conduct intake interviews with clients to determine needs, screen for eligibility, and collect required documentation and verify as needed.
• Ensure timely communication with clients and network referral partners.
• Establish and maintain relationships with entities on the receiving end of payment assistance – ex: landlords, utility providers, etc.
• Provide general financial education to clients including budgeting, decision-making, prioritization, etc.
• Attend events and meetings to assist with community outreach and engagement and raise awareness of services provided by the RockBurg CARES Network.
• Translation of written materials between English and Spanish and vice versa.
• Provide language interpretation for Spanish speaking clients as needed.
• Maintain accurate client and case records.
• Other duties as assigned.

Administrative

• Develop systems, processes and policies in collaboration with other staff to ensure efficient and effective workflow.
• Create and maintain operations manual detailing policies and procedures.
• Maintain knowledge of information and referral systems.
• Stay up-to-date on best practice in resource navigation and assistance.
• Maintain strong communication with network partners and local community based organizations.
• Prepare data reports as needed to meet funding requirements and to assist in resource development.
• Participate in UWHR staff meetings and report on matters relating to RockBurg CARES Network.
• Train and supervise RockBurg CARES Network staff, including Program Support Specialist and volunteers.