Consumer & Community Banking (CCB) Operations Product organization needs you! CCB Operations provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

The role manages the Dependency Management/ central intake function for the CCB Fulfillment and Archives Services. The Fulfillment and Archive Services is a Consumer & Community Banking (CCB) product group responsible for the firm's digital document archives and creation of letters and statements. As a Dependency Management Analyst, you will continuously improve the intake process, adapting the process to align to CCB agility standards, managing the flow of Jira dependency sub-tasks through the intake process and creating management reporting to provide transparency into the status of work requests by CCB planning horizon taxonomy. Fulfillment and Archive Services (FAS) is one of the largest products within CCB and, on average, receives 800 individual DST requests through the Jira tool each year from other CCB products or Non-CCB lines of business requesting support from FAS.

Job responsibilities

• Define, maintain and continuously improve Dependency Management processes and procedures.
• Responsible for training and coaching product team members on dependency management procedures and processes.
• Act as the subject matter expert for Fulfillment and Archives Services product as it relates to intake and dependency management and related tools (JIRA, Confluence)
• Establish and maintain working relationships with the Intake Leads for the other CCB products as well as the non-CCB program team.
• Manage the day-to-day processing of new dependency sub-tasks and facilitate weekly triage and prioritization meeting.
• Partners with manager and Product Owner to define meaningful metrics related to Dependency Management activities.
• Responsible for gathering relevant data, then analyzing and reporting the data in a meaningful manner to support management decisions around ability to commit to work requests; in addition to reviewing scope and obtain high level estimates

Required qualifications, capabilities, and skills

• Agile/Scrum certifications a plus
• Experience working with globally distributed scrum teams
• Knowledge of Agile processes and principles and tools (i.e., Confluence, JIRA, etc.)
• Solid understanding of Scrum and Waterfall execution strategies
• Understanding of demand management concepts, agile estimating and prioritization methodologies
• Ability to manage/prioritize a backlog
• Ability to translate data into reporting and presentations suitable for senior leadership

Preferred qualifications, capabilities, and skills

• Bachelor's Degree or equivalent experience
• Excellent organizational, time and project management skills
• Advanced Excel and PowerPoint skills
• Outstanding communication, presentation and leadership skills
• Attention to detail and ability to manage continuously shifting business priorities

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans