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  Partner with RCM Operational leaders to define system enhancements and outline criteria for requesting system changes, test changes with IT, and finalize production process
• Actively work on maintaining the integrity of assigned RCM module system by monitoring statistics and utilization metrics to identify, research and recommend improvements
• Create system design documents, including systems models, specifications, diagrams, and charts as needed to inform operations of system design
• Perform in-depth testing, including end-user reviews, for changes requested to the system. Provide implementation support and post implementation analysis of performance.
• Provide system support and testing to EPIC upgrades and document system changes that would require operational input
• Prioritize system enhancement requests and maintain prioritization between IT and RCM Operations leaders
• Partner with staff from other infrastructure and operational areas to assess best practices proactively and recommend system specific process improvements
• Build and maintain strong working relationships with staff from Information Technology and operational areas, as well as staff from various outside partners, including payers, vendors, and consultants.
• Monitors and remains current with system updates and capabilities to provide better service support and advisory services related to system optimization.
• Conducts research as needed to investigate requirements and changes to improve workflow and outcomes.
• Provide production troubleshooting support to the operations. This includes researching issues/problems within areas of responsibility and recommend innovative solutions to prevent recurrence.
• Maintain integrity of activated robotic process automation scripts including scheduling, troubleshooting issues and ensuring accuracy of script work management

• Consistently demonstrates the ability embrace and model M Health Fairview commitments
• Excellent time management and organizational skills with demonstrated ability to balance multiple priorities
• Ability to create strong collaborative partnerships and influence others across teams, groups and business boundaries to achieve real world problem solving
• Demonstrated ability to translate user requirements into system specifications
• Strong analytical and critical thinking skills
• Initiate judgment, make decisions and work autonomously under a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and complete assignments in a timely manner
• Knowledge of government and commercial payer requirements for accurate and compliant healthcare charging and billing
• Ability to access and interpret regulatory publications
• Knowledge and understanding of hospital revenue cycle operations (registration, charge capture, health information management, claims, payment posting)
• Ability to present to small and large groups
• Consistent demonstration of excellent written and verbal communication skills
• Proficiency in Microsoft Office: Word, Excel, Power-Point, Visio, Teams, SharePoint and Outlook.

Required

Associates (2 year) or bachelor’s (4 year) degree in Statistics, Finance, Data Science, Business Administration, Health Care Administration or related area PLUS 3 years of experience in health care reimbursement, financial management or coding OR an approved equivalent combination of education and experience, minimum 6 years.

Experience

• 3 years’ experience working within the EPIC Revenue Cycle Management modules (Prelude, Cadence, Resolute or HIM) OR similar RCM software configuration and design.
• 3 years’ experience working with Revenue Cycle Management operations processing.
• Demonstrated logical, analytical, and creative problem-solving skills.
• Demonstrated written and oral communication skills, including the ability to communicate ideas in both technical and business terms.
• Ability to conduct research into systems issues and products as required.
• Advanced PC skills in Excel, Word, Access, and EPIC.

Preferred

• Advanced Degree (Quality, Business/Finance, Data Analysis or Healthcare related fields preferred)

Experience

• Five or more years of experience in Health System Revenue Cycle, Information Technology, or Analytics professional level role.
• Advanced PC skills in Microsoft Power BI
• Experience leading work-groups
• Experience presenting to leaders