Job description

POSITION SUMMARY (General statement reflecting the overall purpose of the position.) Answers and connects all incoming and in house calls to the proper departments or extensions for the five Baptist Health System’s hospitals and all other facilities. Completes established competencies for the position within designated introductory period. Other related duties as assigned.

POSITION QUALIFICATIONS

MINIMUM EDUCATION: High School Graduate or equivalent

PREFERRED EXPERIENCE: 6 months or more in telephone operations

General Functions:  Operates multi-position switchboard  Answers the switchboard and connects without delay  Gives hospital information over the telephone  Pages hospital staff members and physicians  Relays incoming, outgoing, and interoffice telephone calls  Contacts personnel on their pagers, by phone or Alpha Mate Encoder  Monitors all Fire and Security Alarms  Completes all forms required (i.e. Dr. Red, Code Blue)  Resets alarms (between 6 a.m. and 10 p.m.)  Relieves other operators in PBX for breaks and meals  Utilizes resources efficiently and effectively  Maintains safe environment  Participates in Performance Improvement activities

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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