When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)The Patient Service Representative is responsible for patient visit coordination tasks, scheduling and patient pre-registration for the NEBH Outpatient Rehabilitation Department at 830 Boylston Street, Chestnut Hill MA.
Hours are Monday-Thursday from 10am-6:30pm, Friday from 7:30-4pm
1. Responsible for scheduling outpatient appointments according to scheduling protocol.
2. Communicates clearly and appropriately with patients, while demonstrating respect, courtesy, and sensitivity
3. Responsible for pre-registration of patients, patient interviews, and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system
4. Answering telephones/voicemail, scheduling, changing, and canceling appointments in a professional and timely manner
5. Assists with in-person patient registration and check out on a rotational/as needed basis
6. Collects patient copays
7. Participates in obtaining patient authorizations and verifications of insurance
8. Preparing admission paperwork for the next business day
9. Schedule/Fax testing and procedures for patients as necessary
Prior experience in medical scheduling or medical office administrative work preferred. Prior experience with obtaining or coordinating referrals or prior authorizations for treatment preferred.
High school diploma or equivalent required.

Job Description:

PATIENT SERVICE REP

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled