Patient Service Representative

Olympic Sports & Spine (OSS) is seeking a full-time Patient Service Representative for our fast-paced Gig Harbor Olympic Dr. clinic.

Do you enjoy greeting every patient with a smile and assisting them with their needs? Are you a proactive medical scheduler experienced in resolving scheduling issues effectively? Do you think "delivering excellent customer service" is more than just a tagline? Then you must be looking for a company like Olympic Sports & Spine. At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who are interested in creating the best possible workplace.

SUMMARY OF DUTIES: Process all activity related to OSS's patient services. Patient service includes scheduling, insurance verification, follow-ups, maintaining charts, filing, and communication with referral sources. In addition, PSR will perform other daily operating functions associated with the front desk position. Hours are Monday- Friday between the hours of 7:20 am - 6:00 pm.

JOB RESPONSIBILITIES:

Manage all aspects of high-volume patient scheduling

• Receive incoming patient phone calls.
• Collect necessary information from patients for treatment and billing purposes.
• Verify insurance and obtain necessary authorizations if required.
• Fax appropriate paperwork to referral sources.
• Scan documents into the patient's account.
• Build and maintain all patient charts.
• Collect any money owed from patients, balance all money nightly, and print reports.
• Maintain statistical log sheets daily to include all follow-ups.
• Pull charts for the next day's appointments and make reminder calls
• Work daily on the Patient Issue Listing and task list to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

We offer competitive salaries and excellent benefits, including medical, dental, vision, paid vacation, sick time off, 401(k), and more. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Education/Experience: Minimum High School graduation or equivalent AND three years of experience in physical therapy clinic or other medical clinic-related position OR Equivalent education/experience.

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