Job description

Patient Service Coordinator/Medical Asst

To be considered for this position you MUST submit an application through our recruitment portal at https://jobs.jhu.eduand search with the requisition # in the title of this job posting.

We are seeking a Patient Service Coordinator (PSC)/ Medical Assistant (MA) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Columbia/Odenton clinics. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties & Responsibilities

• Schedule patients for laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain or verify patients’ demographic data by phone or in person.
• Fill vacancies due to cancellations.
• Obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Assist in arranging patient transportation.
• Answer phones and provide routine information to callers.
• If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
• Review patient charges and extract chargeable items.
• Collect time of service payments, issue receipts, and prepare cash settlement records.
• Input diagnostic and procedure codes to TAP system for computer billing.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans, or other payment sources.
• Refer patient to appropriate office and ensure application for funds has been made.
• Prepare patients’ statement of charges and review with patient.
• Assist with basic insurance and third party queries and explain payment policies.
• Mail lab and patient result letters, create, and maintain electronic patient charts.
• Provide accurate and timely messages to providers.
• Fulfill HIPAA compliant ingoing and outgoing medical records requests.
• Manage incoming and outgoing faxes.
• Provide accurate appointment check-in and check-out.
• Display responsible behaviors, communicate effectively to others and function as a member of the healthcare team.
• Function under the direct supervision and authority of the physician when performing clinical tasks during patient care.
• Report to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the PSC/MA to the area's policies and procedures.
• Demonstrate competency in all skills related to the performance of patient care.
• Maintain an inventory of examination/procedure room supplies.
• Assist in the organization of efficient patient flow.
• Organize the clinic environment to assure patient safety.
• Demonstrate problem-solving skills as they relate to patient care activities.
• Provide guidance for and act as a role model for other PSC/MAs in the clinical area.

Minimum Qualifications

• High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days of date of hire.
• Current CPR certification required. Must maintain MA and CPR certification/registration during employment.
• High School diploma or GED required
• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/ registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee
• Current CPR certification by the American Heart Association or the American Red Cross required
• Must maintain MA and CPR certification/registration during duration of employment in this position
• One year of customer service experience required

Classified Title: Patient Service Coordinator/Medical Assi
Working Title: Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: ​​​​​​​$20.00 - $22.00/hr; Commensurate with experience ​​​​​​​
Employee group: Full Time
Schedule: M-F 8:30am-5:00pm
Exempt Status: Non-Exempt
Location: ​​​​​​​JH at Columbia Center
Department name: ​​​​​​​SOM DOM Cardiology
Personnel area: School of Medicine

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 403(b)
• 403(b) matching
• Dental insurance

Schedule:

• 5x8

Work setting:

• Clinic
• In-person

COVID-19 considerations:
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU

People with a criminal record are encouraged to apply

Work Location: In person

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