Job description

Patient Care Coordinator that helps people live Life Without Limitations!

Virginia Prosthetics & Orthotics (VPO) was founded with a vision to do what we know best; take care of our patients. Having a direct impact on the patients' quality of life is our passion, and it's our priority to provide the highest level of convenience and care. It is this simple commitment to our patients that allows us to rise above others in the industry.

Employees can expect to experience a variety of benefits including the opportunity to provide the highest standard of patient care and experience, while making patient mobility possible.

VPO is seeking to hire an on-site (full-time) Patient Care Coordinator for the clinic in Roanoke, VA. This clinic has a talented team that focuses on the highest level of patient care. In this role, the candidate will facilitate an excellent patient experience by providing the highest level of customer service to patients and their family members, other healthcare entities, and fellow employees both in-person and over the phone. This role is responsible for activities associated with administrative operations.

Core Responsibilities:

· Answers incoming calls in a professional and courteous manner, promptly responding to requests and inquiries or directing/triaging calls for clinical personnel

· Greets patients and visitors in a welcoming and helpful manner

· Obtains patient demographic information and accurately enters and updates EHR

· Schedules patient appointments and ensures that all required follow-up is complete

· Confirms future appointments following established guidelines

· Performs pre-visit chart audit reviewing for required documents and plan of care requirements

· Explains insurance requirements (prescription, PCP appointment, delivery receipts, etc.) to patients and families and tracks to completion making follow-up outreach as needed

· Collects documentation and patient payments as determined by Central Billing Office

· Documents all patient related activity in EHR in an accurate, thorough, and timely manner

· Opens and distributes incoming mail

· Attends and participates in daily and weekly meetings

· Assists in marketing efforts to build relationships with local referral sources

· Performs other duties as assigned

Skills, Knowledge and Qualifications:

· High School Diploma or GED

· Two years of medical office experience working directly with patients

· EHR/EMR experience

· Excellent communication and interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service-oriented manner

· Ability to prioritize workload and manage required follow-up communications

Physical Requirements:

The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat.

If you have the qualifications listed above and are looking to join a company that you can be proud to work for, please submit your resume for review.

Company Benefits/Our Investment in You:

· Competitive pay and bonus opportunities

· Medical, Dental, Vision, and Life Insurance

· 8 paid holidays per year

· Paid vacation and sick time off

· Paid day off during birthday month

· Company matching 401(k) Plan

Other Perks:

· Growth & Advancement Opportunities

· Monday to Friday work schedule

· Employee Assistance Program

· Education Assistance Program

· Employee Recognition Program

· Employer-Sponsored Volunteer Program with 16 hours to utilize per year

Virginia Prosthetics & Orthotics focuses its efforts and expertise on helping people to be confident, safe, and mobile, regardless of injuries or conditions that could compromise their quality of life. We maintain a powerful service ethic, listening and responding to the diverse needs of our patients. We are not only a company, but a team that will provide you with the opportunity to build a long-term career with potential advancement opportunities and a positive company culture.

With many years of clinical experience and innovation, the company’s mission is to serve patients, so they enjoy life without limitations.

The company’s vision is broken down into five categories:

o Our clients love us because we help them achieve their goals.

o Our outcomes are objectively better than the competitions’.

o Our growth and profitability are faster than the industry’s.

o We retain top talent.

o Others see us as the standard of care in O&P.

For more information regarding the company, please visit our website: https://www.virginiaprosthetics.com/

We have a passion for helping people pursue a life without limitations. We celebrate different ideas, perspectives, and backgrounds. We are committed to creating a culture of acceptance and belonging, while proudly serving a diverse, global community. To make a difference in this world, we embrace differences within the world.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristics protected by applicable federal, state, or local laws.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• patient care: 1 year (Preferred)
• healthcare: 1 year (Preferred)

Work Location: One location

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