Job description
JOB SUMMARY: Responsible for greeting all patients/visitors by telephone or in person in a positive and cheerful manner. Schedules patient office visits and performs all sign-in and check-out procedures with a customer oriented focus. Coordinates all clinical phone calls and work schedules with the physician, physician assistant, and MOA staff. Performs other related duties as required.
ESSENTIAL FUNCTIONS:
- Responsible for greeting patient/visitors by telephone or in person in a positive and cheerful manner.
- Schedules patient office visits and performs all sign-in and check-out procedures with a customer oriented focus.
- Coordinates all clinical phone calls and work schedules with the physician, physician assistant and MOA staff.
- Maintain appropriate level of supplies for practice operation
- Maintaining up to date patient/insurance information
QUALIFICATIONS:
Education: High School diploma
Experience: Previous experience in customer service environment desirable. Previous experience filing insurance claims and collections experience.
Other: Computer skills; ability to interact positively with others; excellent verbal communication skills and problem-solving techniques; extreme accuracy and confidentiality required.
TYPICAL PHYSICAL DEMANDS: Functional range of motion. Functional hearing and vision. Occasional lifting floor to waist and carrying of 5 pounds May alternate sitting/standing positions as needed. Occasional walking. Frequent manual dexterity. Either hand may be used. Occasionally requires hearing whispered voice.
Location: UNC Health Blue Ridge ยท McDowell Medical Associates
Schedule: Full Time, 1st Shift, M-F
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