Job description

The Treatment Coordinator strives to be our shining, positive, professional relationship builder who assists patients in the initial process of getting the smile they have always wanted.

The treatment coordinator brings a natural enthusiasm to the roll by focusing on connecting with patients, uncovering values and needs and finding the path to the patients' end goal for treatment. The skills most necessary for the position are a sense of openness and curiosity as well as a desire for growth and improvement in skill set.

Practically, the role requires an understanding of insurance benefits, familiarity with CRM tools, and the ability to self direct and perform around set KPIs. Internal and external education and training are provided by the practice to ensure that the Treatment Coordinator has the necessary tools and resources to perform in their role well

Who are we? We are a fast paced orthodontic practice that specializes in connecting patients with the smile that they have always wanted! We deal with a patient base that largely comes to us in a time in their life where they feel the most self conscious about themselves, and we take our roles very seriously in their lives. We are here to help connect them to who they really are and connect them back to a sense of confidence that outlasts their time with us in our office or in braces. We strive to create an experience for our patients and team that centers around purpose and passion, and we feel very lucky that we are able to do this through smiles!

Primary Objectives:

• Build authentic and meaningful patient relationships
• Assist patients in obtaining necessary records, x-rays, and scans for diagnostic purposes, as well as filing to insurance
• Represent the values and vision of GCO
• Facilitate growth for the practice through continued training and education on better communication and connection tools for implementation
• Education & Experience:
• Valid Tennessee Registered Dental Assistant License, preferred
• Radiology certification in the state of Tennessee, preferred
• Treatment Coordinator experience, preferred
• Bilingual, preferred

Responsibilities:

• Ensure accuracy in scheduling and filing for insurances
• Utilize software to report on enrollment data
• Ensure non-patient job duties are completed and equitably divided among team members
• Coordinate orthodontic services with other dental and medical services
• Coordinate with the front desk as needed for scheduling appointments
• Maintain records, document organization, letters, recall, filling band and bond spots, and state insurance submission process
• Communicate with parents and patients about treatment plan and financials
• Monitor estimated completion dates and status changes for active patients

Skills & Abilities:

• Excellent communication skills
• Excellent interpersonal and soft skills
• Excellent knowledge of verbal and written composition, grammar, and spelling to communicate with the doctor(s), referring dentists, parents, patients, the public and representing our practice and doctor(s)
• Proficiency in the treatment software and Google Suite

Full time benefits to include:

• Medical and Prescription Drug Insurance
• Dental & Vision
• Short-term and long-term disability
• 401(k) retirement plan with matching
• Free orthodontic services for yourself and your dependents, less lab fees
• Paid holidays: 6.5 days
• Paid Time Off
• Competitive market pay based on experience

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Signing bonus

Experience:

• Sales: 2 years (Preferred)

Work Location: In person

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