Essential duties & responsibilities

• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribes productivity and service goals. Complies with terms outlined in sites operating agreement with the client.
• Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
• Meets all client specified KPI’s, and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives.
• Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members.
• Provides direction and support to the Human Resources.
• Assists in creating programs for hiring, training, and professional development.
• Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Has overall training and evaluation responsibilities of warehouse staff.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.
• Assesses priorities based on time sensitivity and available resources.
• Assigns duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Trains new staff in assigned duties, or delegate training responsibility to experienced team member.
• Assesses progress of trainees, and add additional duties as appropriate.
• Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Assigns supervisory duties to experienced team members acting as leads for lower level warehouse staff.
• Keeps abreast of progress or problems.
• Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess group’s overall status.
• Discusses ideas for improvement.
• Keeps staff informed of new developments.
• Assists in the physical operations as needed.
• Delivers results by leveraging the skills of the right people at the right time
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction
• Provides ongoing growth and development opportunities for team members
• Provides input and conduct annual performance reviews for team members
• Supports adherence to Standard Operating Procedures (SOPs).
• Supports and trains team members with adherence to SOPs (corporate and client)