Job description
CookUnity is the first chef-to-you marketplace connecting the country's most talented chefs with eaters (consumers). We're changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining experience.
CookUnity is home to more than 100 of NYC, LA, Austin, Chicago, Atlanta, Seattle and Miami's most inspired and innovative chefs. Through a weekly subscription, eaters can select from a diverse, ever-changing menu of hundreds of hand-crafted meals. Our chefs create dishes that cater to a wide variety of palates and dietary preferences, so the best part of dining out can be enjoyed by everyone.
Delivering more than 1M meals per month and growing 3x YoY, CookUnity is also helping improve the livelihood of working chefs, tripling their income, enabling the growth of their own teams and personal brands. And believing that healthy food fuels stronger communities, CookUnity partners with Food Bank For New York City, the city's major hunger-relief organization, working to end food insecurity across all five boroughs.
The Role
As Operations Manager, you'll be responsible for providing a best-in-class experience to our eaters and our chefs.
Your time will be spent running the daily operations of the entire Chicago market, as well as driving improvement measures, and operational strategy.
You will help to elevate the standard, streamline processes, and provide efficient guidelines to the Kitchen, Warehouse, Food Safety, Fulfillment and Logistics departments, ensuring they are all set for success. All this with a long-term mindset nurturing positive daily habits with special care on scalability and cost-efficiency.
Success for this role will be measured by customer satisfaction and profitability of operations, constantly identifying key opportunities and spearheading projects focused on effectively scaling our business for growth.
Responsibilities
- Help build a fulfillment and logistics team providing them with necessary tools, proper training and quality direction
- Handle the relationship with local and regional couriers and ensure our meals are delivered to our customers at the time and date they expect
- Create a positive team dynamic that encourages all employees to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
- Ensure compliance of health and safety policies
- Collaborate with Customer Experience to continuously improve the delivery experience and respond to delivery exceptions and requests
- Troubleshoot issues and provide solutions to complex logistics challenges
Qualifications
- 4+ years of management experience
- Previous experience in Shipping or Logistics operations is highly valued.
- Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement
- Computer skills including knowledge of MS Office and Google Suite (Gmail, drive, sheets, etc.)
- Outstanding communication and organizational skills.
- Being able to speak conversational Spanish and/or another language is a plus
Benefits
- Health Insurance coverage
- PTO policy and paid sick days
- We grow, you grow: Stock Options Plan granted on Day 1.
- Eligible for bi-annual performance bonus
- Family leave: 12 weeks for primary caregiver and 4 weeks for secondary caregiver, fully paid
- Compassionate Leave: 3-5 days each time the need arises
- A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
- ️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
- Personalized Spanish coach
- Awesome opportunity to join a company that is looking to change how we eat and how chefs work!
If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
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