Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Bank Operations Specialist II, as a member of the Operation’s Team that supports the processing for the ATM Channel, is responsible for performing a wide variety of bank operational duties in a high-volume deadline driven environment. The Bank Operations Specialist II interacts with various bank personnel while serving as a resource agent and assisting in the verification of processes and applications. The Bank Operations Specialist II also handles inquiries from employees, customers and vendors; performs special projects, and provides back up to other Bank Operations Specialists.
Essential Duties and Responsibilities

• Reconcile ATM general ledgers and accounts. Investigate and reconcile differences.
• Daily processing and approval of general ledger and account entries.
• Responsible for processing and tracking ATM disputes
• Acts as a first-line resource for problem solving regarding all ATM operational issues.
• Receives and handles inquiries from both employees from throughout the enterprise, vendors, and customers.
• Accountable for achieving individual goals and supporting department goals
• Maintains detailed records on all work responsibilities as required.
• Performs assigned special projects.
• Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.
• Reconcile ATM general ledgers and accounts. Investigate and reconcile differences.
• Daily processing and approval of general ledger and account entries.
• Responsible for processing and tracking ATM disputes
• Acts as a first-line resource for problem solving regarding all ATM operational issues.
• Receives and handles inquiries from both employees from throughout the enterprise, vendors, and customers.
• Accountable for achieving individual goals and supporting department goals
• Maintains detailed records on all work responsibilities as required.
• Performs assigned special projects.
• Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills

• Ability to perform tasks quickly and accurately.
• Ability to apply critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to persevere when faced with obstacles
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form. Reviewing related information to develop and evaluate options and implement solutions.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write moderately complex correspondence and procedures.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required, and
• Three plus years of related experience; banking operations and/or ATM experience preferred.

Computer Skills

• MS Office programs
• Microsoft Excel
• Microsoft Office

Other Qualifications (including physical requirements)

• Proficiency of electronic communications

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.

Job Type: Full-time

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