Job description
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Position Title
Occupancy Specialist - Traditional Halls
About this Opportunity
The Ball State University Housing and Residence Life department has an opening for an Occupancy Specialist. The Occupancy Specialist utilizes the housing management system to manage contracts, leases, and occupancy processes for all university-owned and university-operated property. This full time opportunity comes with a great benefits package that includes medical and prescription plans, dental, flexible spending and health savings accounts, paid time off, holiday pay, retirement programs, tuition discounts, employee discounts to the pools and workout facilities, and much more! Come and be a part of the Ball State University Housing team!
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our
Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Salary Grade
10
Wages Begin At
15.90
FLSA
Non-Exempt
Hrs/Week
40
Pre-Employment Screening
Requires successful completion of a background check.
Position Function
This person is a front-line professional who communicates regularly with students, families, and campus partners and must exhibit tremendous customer service experience at all times. They will utilize the housing management system to manage housing contracts, leases, and occupancy processes and procedures for all university-owned and university-operated property. This role will be subject matter experts on housing management system processes, data collection, and report writing.
Minimum Education
Associate’s Degree from an accredited institution in office administration, secretarial science, or related field or equivalent.
Minimum Experience
1-3 years administrative support experience. Advanced experience with Microsoft products including Word, Excel, Power Point..
Minimum Other
Ability to apply unique situations to existing systems and structures.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s Degree from an accredited institution.
Preferred Experience
Experience with StarRez or other housing management software and/or Banner. Experience using/managing databases.
Preferred Other
Position Title(s) Supervised
none
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Housing and Residence Life Office:152210
Department Information
Department Email or Phone Number
765-285-8011
Duties & Responsibilities
Ranking
1
Job Duty
Collaborate with Associate Director for Business Operations on management of housing assignments for new and returning students in traditional or apartment communities.
Ranking
2
Job Duty
Work with Students and families in person, verbally, and in writing to resolve housing contract questions and concerns. Exhibit extraordinary customer service skills that meet the needs of each of our constituents and guests.
Ranking
3
Job Duty
Work with HRL staff on administrative processes including room moves, contract cancellations, residency exemptions, and appeals.
Ranking
4
Job Duty
Work with key campus stakeholders on specialty housing including Living-Learning Community Signature housing, athlete housing, break access housing, international students, gender-inclusive housing and students requiring accommodations for disability.
Ranking
5
Job Duty
Work with the Assistant Director for Fiscal Operations regarding student room and board billing and account adjustments. Calculate and enter room and board charges, refunds, and forfeiture penalties into the Bursar account receivable system. Coordinator with other offices as needed to serve as point person regarding any cancellation penalty inquiry.
Ranking
6
Job Duty
Maintain accurate data and critical stats regarding student occupancy, new contracts, forfeitures, and cancellations in order to determine data trends.
Ranking
7
Job Duty
Resolve procedural issues promptly via an understanding of the business practices workflow within the department. Assist in the de-escalation of situations as needed.
Ranking
8
Job Duty
Verify student registration status, track and communicate residency status and residence expectations to students.
Ranking
9
Job Duty
Support University Apartments through lease processes, billing of monthly rent, summer storage, summer contract addendums, etc.
Ranking
10
Job Duty
Utilize a framework of equity and justice in all aspects of their day-to-day work. Promote equity through the (1) identification and removal of barriers, (2) cultivation of inclusive work environments, and (3) empowerment of people.
Ranking
11
Job Duty
Support function of Business Operations through writing, running, interpreting, and dispersing housing management system reports and trends as needed.
Ranking
12
Job Duty
Provide expertise, guidance, training, and documentation on housing management system processes and procedures.
Ranking
13
Job Duty
Support summer and conference operations through bookings, conference agreements, summer and break housing agreements and other summer business operation processes and procedures.
Ranking
14
Job Duty
Provide administrative support as needed to the business operations area of HRL. Assist in answering phones and greeting walk-in clients.
Ranking
15
Job Duty
Other duties as assigned.
Ranking
16
Job Duty
Maintain regular and predicted attendance.
Posting Detail Information
Posting Number
202301248SF
Desired Start Date
05/29/2023
Position End Date (if temporary)
Open Date
05/02/2023
Close Date
05/17/2023
Open Until Filled
No
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