NU Opportunity - Workstation Support Associate (Omaha, NE)
Full Time
Omaha, NE 68182
Posted
Job description
Posting Details
Position Information
Job Title
NU Opportunity - Workstation Support Associate (Omaha, NE)
Department
UNSO
Essential Functions
Under direction of senior technical staff, assist university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers and classroom AV equipment. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint management to provide industry standard best practices and to be the liaison for our partnered areas and university community by providing consultations and recommendations from the product and service catalog maintained by Information Technology Services.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Work Schedule
Additional Duties
Required Qualifications
Two years of post-secondary education; equivalency considered; required
Two years of experience with desktop and/or IT helpdesk/service desk; required
Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware; required
Two years of experience with desktop and/or IT helpdesk/service desk; required
Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware; required
Experience providing hardware and software support for desktops, laptops, mobile devices, and printers; required
Experience with direct customer support face-to-face and/or remotely; required
Effective communication skills, both written and oral; required
Experience with audio/visual (AV) classroom equipment, preferred
Demonstrated experience working cooperatively and autonomously on tasks and projects; preferred
Demonstrated experience in multi-tasking and managing competing priorities and duties; preferred
Experience with technology research and development and procurement; preferred
Experience with managing vendor interaction; preferred
Nationally recognized IT certifications; preferred
Nationally recognized IT certifications; preferred
Preferred Qualifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly sits; may stand, walk. See, hear, speak and use of hands.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly works indoors. Noise level is low to moderate.
Salary
See posting
Posting Detail Information
Posting Number
2023-00193
Open Date
Close Date
05/15/2023
Open Until Filled
No
Special Instructions to Applicants
This position reports to the University of Nebraska System and is posted as a courtesy. Applications will not be accepted at this site.
To apply, visit https://careers.nebraska.edu/postings/2155
To apply, visit https://careers.nebraska.edu/postings/2155
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