Please note, this position is located at Stratton Mountain Resort in Stratton Mountain, VT

Year Round
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks for our seasonal team members including:

• Stratton season pass for all employees
• Free or discounted (depending on classification) season pass for dependents - this includes spouse &.children under 26 years old
• Alterra Mountain Company Employee Pass - free lift access & discounts (depending on classification) at all Alterra owned resorts - dependents too!
• Unlimited introduction letters for 50% off day tickets at IKON partner resorts (depending on classification)
• Discounted golf, mountain biking and fitness center memberships
• Employee childcare rates & discounted seasonal programs for self & dependents (depending on classification)
• Retail and Food and Beverage discounts
• Industry/Pro-form discounts
• 12 - $25 lift tickets for your friend & family guests (depending on classification)
• Onsite medical clinic
• 401(k) with company match
• Company paid sick time

Additional perks & benefits for year round employees

POSITION SUMMARY

The Night Auditor is responsible for executing the night audit reports as well as maintaining the check-in and checkout procedures during the overnight hours.

ESSENTIAL DUTIES

• Monitor the phone systems (alarms, transfers, questions, wake up calls)
• Handle customer complaints professionally and according to the Front Desk guidelines.
• Run night audit reports
• Count Cash drawers
• Fill brochure racks
• Assist front desk associate with other front office duties
• Maintain cleanliness of office
• Execute special projects when assigned
• Professionally and efficiently handle high maintenance guests without a supervisor or manager present
• Follow communication protocol regarding any issues from the night to the day staff and/or supervisors/manager.
• Maintain and update Front Desk training manual as needed.
• Complete safety trainings every month
• Attend Front Desk Lodging Meetings (meetings will be during the day when scheduled)
• Follow established emergency procedures

EDUCATION & EXPERIENCE REQUIREMENTS

• High school diploma or GED
• Self-motivated
• Strong computer skills
• Excellent communication skills
• Ability to multi task
• Ability to delegate tasks
• Flexible work schedule which may include early mornings, weekends, holidays
• Team Player

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

A n Equal Opportunity Employer