JOB DESCRIPTION

A Night Auditor is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotels continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel.

JOB RESPONSIBILITIES

Audit, post, and balance daily cashiers work for hotel

Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guests account daily

Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.

Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotels performance; ensure distribution to appropriate departments

Ensure credit card system reconciles to daily transaction lists

Verify cash postings and cashier drops to ensure accurate

Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management

Greets all guests in a pleasant and professional manner

Completes the guest registration and check-in/out procedures

Answers telephone, transfers calls, and takes messages when applicable

Makes hotel reservations for guests, including changes and cancellations

Follows proper credit card procedures

Maintains accurate bank during shift and uses correct vouchers for specified transactions

Responds to all guest needs and requests in a timely fashion

Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction

Understands hotel service and programs

Knowledgeable of geographical area and points of interest

Ensure the front desk is adequately stocked of all supplies

Understands hotel emergency procedures and evacuation protocols

Collects payment for all guests at check-in and check-out. Makes change as necessary

Perform all reasonable job duties as requested.

JOB REQUIREMENTS

High School diploma or equivalent and/or experience in a Hotel or a related field preferred

Significant attention to detail.

Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.

Understanding of basic math skills

Good verbal and guest interaction skills

Collect money and issue change where applicable

Must be able to stand for several hours at a time

May be required to lift items up to 25 lbs.