Job description

Job description

Hours: 10:00pm until 8:00am Wednesday through Saturday, or every other Saturday.

Job Responsibilities As a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.

Your Specific Duties In This Role Will Include

• Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
• Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
• Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
• Posting charges to guest room and House accounts using the computer
• Closing guest accounts at time of check out, and ascertaining guest satisfaction
• Responding to, and addressing guest complaints and concerns
• Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
• Performing additional duties as assigned by the supervisor

Job Requirements: We are looking for a warm and outgoing Hotel Front Desk Associate with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.

- Must be available to work flexible 10 hour shifts.

- Must be available to work weekends, holidays, and nights.

Specific Qualifications For The Role Include

• High school diploma or GED
• Prior hospitality experience, preferred
• Opera experience, preferred
• Ability to maintain a professional appearance and demeanor
• Must pass a background check

Job Types: Full-time 30 hours per week

Salary: $14.00-15.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• Holidays
• Night shift
• On call
• Overnight shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Cincinnati, OH 45227: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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