• Adhere to, standard operating procedures (SOP’s) and policies and procedures.
• Inspect, inventory and mark for identification all new equipment upon receipt.
• Install or provide personal assistance to other service personnel in the standard installation and configuration of all computer systems, including hardware and peripheral components such as monitors, keyboards, printers and disk drives.
• Install standard software packages associated with such systems as operating systems, word processing systems or spreadsheet programs onto the computer hard drives. Ensure legal licensing status for all computer systems.
• Provide assistance and respond to client inquiries concerning systems operations, diagnoses of system hardware or software issues and other operator problems.
• Provide basic instructions in the operations and use of standard configured equipment, software, and manuals to the end users, as needed.
• Coordinate troubleshooting activities with the help desk, network services, or other information systems groups. Recommend or perform minor remedial actions to correct problems.
• Refer major hardware problems to the appropriate service personnel for correction.
• Provide technical and service problem tracking detail to Senior Network Engineer. Complete a variety of accurate and timely reports, logs and forms, as required by the Senior Network Engineer.
• Assist the Senior Network Engineer in ensuring that the Information technology (IT) department maintains established cost controls established for the repair and maintenance of the computers and other installation projects and operation changes.
• Ensure that the workplace remains safe through the training, enforcement and use of the established IT policies, procedures and guidelines.
• Assist in protecting and safeguarding all property assets.
• Operate basic office equipment in order to complete assigned tasks.
• Assist in maintaining office supplies, forms and required equipment and assist in arranging for equipment maintenance.
• Ensure the workplace remains safe through the training, enforcement and use of the established IT policies, procedures and guidelines.
• Protects company assets and gaming integrity, through the consistent monitoring of all departmental equipment to ensure it is in working condition at all times.

• Maintain and repair of all video equipment including, but not limited to CCTV systems, monitors, keypads, microphones, time and date generators, CPU’s, video splitters, sequencers, matrix switches, quads, receivers, code converters, network equipment, and cameras, for all properties of Pearl River Resort.
• Install equipment on new projects, or for replacement of old equipment.
• Log and document all information required by the Choctaw Gaming Commission Regulations and the National Indian Gaming Commission Regulations.
• Maintain data management software, digital storage and network equipment.
• Maintains the highest degree of confidentiality.
• Leads by setting a positive example to all associates.
• Responsible for maintaining a consistent, regular attendance record.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE and GAMING:

21 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required. Bachelor’s degree in Computer Science, Information Technology (IT) or a directly related field is preferred

SPECIAL QUALIFICATIONS:

Must have an advanced knowledge of personal computers (PCs), hardware, software systems, Microsoft Windows operating systems, peripheral equipment (printers, monitors and keyboards), MS Office Suite software and other associated wiring concepts and methods. Experience in the use and configuration of networking technologies (LAN, WAN) is preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, and public groups.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job

Essential duties for this position include but not limited to the following: able to stand or walk for long periods of time. Safely lift and/or move up to seventy (70) pounds on occasions as well frequently walk, sit, and perform functions with each hand and arm. Repetitive bending, kneeling, stooping, pushing and pulling will be required throughout shift. Excessive use of computers and possible eye strain is possible throughout the assigned shift. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.