Network Operations Center Supervisor
Job description
Title: Network Operations Center Supervisor
Hiring Range: Negotiable and Commensurate with Experience
Pay Band: 5
Agency: Department of State Police
Location: North Chesterfield, Virginia
Agency Website: vsp.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
We are seeking to expand our diverse team of change makers and innovators. As a member of the Virginia State Police family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with the Virginia State Police!
Established in 1932, the Virginia State Police has grown to be the largest police department in the Commonwealth of Virginia. As the mission of the Department has continued to expand, our workforce continues to grow. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become best in class. We are firmly committed to our family-like culture and are seeking to expand our diverse team. We provide an outstanding benefits package, including excellent health insurance, membership in the Virginia Retirement System, deferred compensation, paid leave starting on day one, and other benefits available to Commonwealth of Virginia Employees. Contact Human Resources for additional details.
- Manages the operability of the STARS network infrastructure and usage of the system; and supervises the operability of Virginia Criminal Information Network (VCIN).
- Supervises NOC personnel through the generation of management reports, the Daily Trouble Ticket Report, and Weekly reports for User Advisory Radio Committee (UARC) agencies.
- Supervises Radio ID (RID) data entry.
- Supervises Key Management Facility (KMF) data entry to ensure encryption keys are changed in the subscriber fleet.
- Maximizes performance and morale through effective leadership.
- Supervises staff by establishing priorities, evaluating performance, assessing developmental needs, and correcting substandard performance and discipline issues.
- Communicates clearly and concisely with staff and encourages staff to maintain open communications.
- Effectively identifies and resolves personnel conflicts.
- Communicates safety issues with employees to ensure a safe workplace.
- Continuity of operations is maintained through cross-training and development of current desk procedures.
Minimum Qualifications
- Considerable knowledge of telecommunications equipment, processes, and systems, local and wide area network technologies, database system operation and maintenance, and client/server system network management system operation and maintenance.
- Knowledge of supervisory skills and strategies to engage staff for high performance.
- Skill in operating computers and using Microsoft applications.
- Demonstrated to ability to supervise staff and build collaborative relationships; to work independently and as
engineers/technicians within established timeframes; and to work rotating shifts, holidays and weekends as needed.
- High School or GED equivalent, U.S. citizenship or having been a lawful resident of the U.S. for the past 10
- Ability to obtain VCIN Level A certification.
- Excellent oral and written communications skills required.
Preferred Qualifications:
- Knowledge of Department policies and procedures a plus.
- Knowledge of computer networking preferred.
- Experience leading a team of nine or more employees preferred.
- Prior public safety communications experience
- Advanced knowledge or experience in MS Office applications as well as computer operations and problem resolution are preferred.
Special Instructions:
A BACKGROUND INVESTIGATION SHALL BE REQUIRED OF EACH SELECTED APPLICANT
Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.
Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P.M. on May 15, 2023. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.
PageUP provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at employment@vsp.virginia.gov.
The Department of State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation or any other categories protected by applicable federal, state or local laws.
REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST
(V)alor (S)ervice (P)ride
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.