To Apply:

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
  
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Important Information After You Apply:

In the Department of Motor Vehicles, this class is accountable for performing as a working supervisor for staff engaged in administering motor vehicle operator licensing exams, supporting emissions testing, inspecting vehicles, responding to customer complaints and/or regulating business licensing programs.

Plans unit workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; reviews and evaluates courtesy and attitude toward the public; keeps records and submits pertinent reports; interprets motor vehicle laws and regulations for the public; may make public presentations; performs related duties as required.

BRANCH OPERATIONS: Assigns, reviews, and participates in administration of motor vehicle operator license examinations, safety inspections of motor vehicles, and regulation of commercial and secondary driving school functions.

EMISSIONS: Assigns, reviews, and participates in administration of the waiver processing function, contractor monitoring, and customer service activities within the emissions inspection program.

COMMERCIAL VEHICLE SAFETY DIVISION (CVSD): Assigns, reviews, and participates in the safety inspections of all types of motor vehicles, Vehicle Identification Number (VIN) verifications, and researching and resolving complex customer service issues.

Considerable knowledge of and ability to interpret and apply state and federal motor vehicle laws; considerable knowledge of relevant agency policies and procedures; considerable knowledge of safe driving and vehicle safety techniques and standards; considerable knowledge of vehicle inspection methods and techniques; considerable knowledge of parts, equipment, and mechanical operation of motor vehicles including emissions systems; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to deal effectively with others; ability to prepare reports; some supervisory ability.

Five (5) years of experience in the field of education, training or other academic instruction, law enforcement, motor vehicle inspection, motor vehicle repairs, or business handling customer complaints and resolving customer relations problems.

Two (2) years of the General Experience must be at the level of Motor Vehicle Operator License Agent or Motor Vehicle Agent.

1. College training in the field of education, law enforcement, communication, or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
2. Graduation from an accredited vocational technical school specializing in automotive mechanical repairs may be substituted for one (1) year of the General Experience.

• Experience communicating with internal and external stakeholders
• Experience with customer service and resolving complaints
• Experience with using Microsoft Office Suite products, including Word, Outlook, and Excel
• Experience with federal and state laws pertaining to motor vehicles and emissions testing
• Experience supervising and leading staff
• Experience with vehicle inspection and repair methods of emissions control systems

1. Incumbents in this class must possess and retain a valid Motor Vehicle Operator’s license during employment in this class.
2. At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.

Incumbents in this class must be in good health and must have and retain sufficient physical strength, stamina, agility, visual and auditory acuity to effectively perform the duties of the class. Considerable physical exertion may be required. Incumbents must maintain physical ability to stand for prolonged periods of time.

Incumbents in this class may be exposed to some degree of injury from conducting road tests and moderately disagreeable conditions encountered working outdoors.