Job description

Summary

THIS JOB WILL BE COMPLETELY TELEPHONIC. NOT DIRECTLY FACING WITH PATIENTS.

The Patient Care Coordinator supports patients, families, and physicians to promote timely access to needed care and ensure continuity of care. S/he will provide a broad range of services to patients and their families under the direction and supervision of the Quality Manager. The Patient Care Coordinator will assist patients in identifying and obtaining available services, resources, and benefits. The Patient Care Coordinator is responsible for supporting care management efforts for all patients with recent hospital episodes. The Clinical Quality Data Coordinator will serve as a facilitator and catalyst for improving the clinical and operational performance using the Patient Centered Medical Home (PCMH) model of care within the practice. Clinical duties may include recording/updating medical record documentation and medical histories. Preparing patients for appointments and follow-up.

Job Duties

Contributes to care management and care redesign of population health efforts

Process daily Hospital Discharges from targeted hospitals

Perform patient outreach daily to schedule hospital follow-up appointments

Perform alternative contact methods for patients unable to be reached by phone

Review patient hospital discharge documents and track communication outcomes in excel

Assist RN Care Managers in monitoring patient care plans

Provide community resources to patients that have social determinant needs

Improve patient experience including patient safety and quality of care provided

Yearly Care Management Continuous Education courses required

Qualifications and Education

High School Graduate or GED

Medical Assistant Certificate preferred

Must complete Care Management Courses with Michigan Care Management Resource Center within 2 months of hire

Minimum two years’ experience in a healthcare setting

Ability to read and comprehend patient medical charts and medical terminology

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.