Job Title: Market Manager - Iowa (Relocation Assistance Available)

Job Summary: Reporting directly to the Vice-President of Sales and Operations, the Market Manager is responsible for providing effective eyecare market leadership for the clinic staff network while ensuring the highest level of consistent, quality care and customer service is provided to our Elevate Eyecare patients. The Market Manager will provide the resources, support and leadership required to drive business operations and achieve incremental financial improvements. The market manager will lead a defined market of clinic locations in a fast-paced retail, optometric environment.

Supervisory Responsibilities:

• Oversees and manages the clinic management and staff in across defined market locations (markets to be defined both geographically and revenue-based)
• Provide the necessary guidance to achieve both sales and patient quality of care as measured through key performance indicator results with a respectful, forward-thinking, and motivational style
• Train and reinforce the necessary in office protocols and behaviors to achieve the key performance indicators
• Proactively coordinate personnel-related matters, including recruiting requirements, disciplinary actions, terminations, etc. with the Human Resources Department and location General Manager
• Provides constructive and timely feedback and business solutions to the organization’s senior leadership team
• Proactively plan staff scheduling and resource allocation within the market to maximize revenue; react to changes in business trends to optimize resources effectively

Duties/Responsibilities:

• Lead the clinic general managers to achieve individual location and overall company goals
• Promote effective communication among clinic staff, clinic doctors and senior leadership
• Participate in strategic planning with VP, Sales and Operations
• Evaluate and improve patient, staff, and OD satisfaction
• Ensuring and facilitating patients receive the highest standard of care and customer service

Required Skills/Abilities:

• Excellent communication (verbal and written) and organization skills.
• Strong supervisory and leadership skills including the ability to manage people, budgets and operations
• Solution-oriented, with the ability to independently manage multiple workstreams simultaneously
• Ability to solve complex problems under pressure with an attention to detail and focus on execution
• Experience in developing and mentoring team members to maximize their potential
• Must be willing to travel between office locations
• Proficient with Microsoft Office Suite or related software
• Proficient with Acuity Logic practice management software

Education and Experience:

• Optical Leadership experience in the optometric operations industry
• Bachelor’s degree; or five-year related experience and/or training; or equivalent combination of education and experience