Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You’ll lead a team with the objective of transforming how American engages business travelers with a focus on owned channels and the AAdvantage program. You will collaborate with counterparts throughout the commercial organization to bring new products and programs to market that will revolutionize the value customers get from traveling and engaging with American.

What you'll do

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  Motivate a team to deliver long term commercial sustainability by proficiently engaging customer audiences within companies of all types, size, and scale with existing and new American business partnerships
• Execute data-driven commercial strategies by gathering, expanding, and analyzing customer intelligence
• Lead industry disruption and deliver change management solutions at scale
• Engage team to drive quality revenue behaviors through an established Loyalty currency and wider Loyalty adoption
• Capture Co-Brand card opportunities throughout the customer pipeline
• Implement comprehensive commercial programs through streamlined go-to-market sales processes
• Drive incremental direct booking revenues and grow diversified ancillary streams through modern retailing
• Be an American Airlines product expert and brand ambassador to effectively communicate our customer experience journey, operational reliability, organizational efficiencies, and commercial value propositions
• Identify and leverage competitive advantages through differentiation & monetization of our world class network for American’s business partnerships
• Increase consumer awareness of American’s unique Joint Business, oneworld and Alliance Partner ecosystems
• Capture incremental customer upsell revenue in key American markets
• Maximize commercial margins across comprehensive B2B and B2C traveler ecosystems

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• 5 years of experience in sales or related field with direct experience in driving customer engagement, change & transformation

Preferred Qualifications - Education & Prior Job Experience

• Demonstrated ability to lead strategy development and execution, and maintain a focus on the future
• Ability to manage multiple projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment
• Exceptional quantitative and analytical skills with an aptitude for problem solving; ability to solve problems creatively and tenaciously with high comfortability in working in ambiguity
• Action oriented, results-driven leader with a natural aptitude for engaging & developing team members

Skills, Licenses & Certifications

• Proven C-Suite communication capabilities
• Public Speaking
• Big data analytics
• Sales methodologies
• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

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  Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.