JOB ANNOUNCEMENT

LIBRARY ASSOCIATE

ASHLAND

20-HOUR POSITION

$17.95 TO $22.49 PER HOUR

CLOSES MAY 4, 2023 - OPEN UNTIL FILLED

THE POSITION

The Library Associate position performs front-line customer service and a variety of moderately complex technical and paraprofessional duties in support of various sections or functions of the library, primarily at the Circulation or other service desk. Excellent customer service to library patrons is the core tenet of the Library Associate position.

DUTIES AND RESPONSIBILITIES

• Provides customer service by welcoming and registering patrons, issuing library cards, checking in and out materials, and managing patron accounts.
• Processes all incoming and returned materials in all formats performing inspection, check in, holds/requests fulfillment, status update, branch transfers, or security measures as needed and necessary for expedient delivery of materials.
• Performs daily and/or monthly hold routines to gather, maintain, organize, update, and/or transfer materials for customer holds pickup.
• Accepts and processes fines, fees, or other payments.
• Assists patrons with locating materials using computers or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• May assist branch manager with library programming and outreach for all ages.
• May plan, prepare, and execute storytime programs.
• May assist and/or plan and implement programs for all ages, including for Spark Space.
• Provides information regarding programs, events, conference rooms, etc.
• Shelves library materials, as needed.
• Addresses or escalates patron conduct or safety issues to appropriate management.
• Participates in needed and/or assigned business-related activities and clerical responsibilities to ensure the library building is open and operational.
• Regular attendance.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Customer service techniques to handle a variety of customer interactions.
• Effective oral and written communications.
• Promotional skills to provide customers with information about services, programs, and special events.
• Effective problem-solving skills.
• Interpersonal skills to promote teamwork.
• Knowledge of Microsoft Office Suite.
• Basic to intermediate knowledge of computers, related equipment, Internet and fundamental research, and commonly used office software to perform data entry and to create original documents, save, and open/review/edit existing documents.
• Knowledge of the educational, developmental, and interest levels of the different populations served.
• Knowledge of basic library services including ability to use alpha and/or numeric systems for accurate and fast-paced materials placement.
• Intermediate library circulation policies and procedures (and designated Administrative Rules).
• Library print and electronic resources including commonly used reference sources, library databases, and/or Internet.
• Library's integrated library system.
• Ability to work both independently and in a team setting.
• Strong interpersonal skills.
  

QUALIFICATIONS

MINIMUM QUALIFICATIONS

• High School Diploma or GED.

DESIRED QUALIFICATIONS

• Two years of library experience.
• Bilingual.

SPECIAL REQUIREMENTS/LICENSES

• Criminal background check required.