In general, install, provide implementation and support of Storr's hardware, cloud and software systems; including, PC, servers and networking functionality. Support end users in the use of systems and software. As part of a small team this will be a broad role that offers the opportunity to work with many aspects of technology. Time will be split amongst 3 categories: help desk, maintaining/improving services, and systems, and assisting strategic projects. Assist in the implementation of Storr's Automation Plan and quarterly objectives.

Hardware Support

• Administer all local hardware including all PC's, printers, and peripherals.
• Administer, troubleshoot, and provide PC/laptop hardware and software assistance to all team members.
• Support Windows Server infrastructure, VM server environment, RDS environment and Server software. Includes a few SQL servers.
• Maintain cloud related services.
• Maintain phone system.
• Support GPO Policies
• Maintain physical network including switches, routers, wiring and WIFI.
• Perform daily monitoring of systems to assure availability.
• Maintain network and computer monitoring applications.
• Support digital signage and other technology products.
• Assist in defining and implementing IT architecture

Security

• Maintain Firewall rules and patching.
• Maintain Network Security, Antivirus, Antispam and Backup solutions.
• Ensure all computers are updated with OS and Software Patches per schedule

Application Support/End-User Support

• Provide first and second level support on all implemented software and provide advanced support on a number software packages.
• Escalate to service providers if necessary.
• Maintain, upgrade, and tune all software, and track and maintain licensing.
• Provide up to mid-level training on computer software packages and hardware.
• Setup access and cut access for users as appropriate. On-boarding and terminations.
• Onboard new team members, both on enabling users on all computer systems and introducing team members to initial systems.
• Provide verbal and written training on computer software and hardware including Office 365, laptops, and mobile devices.

Miscellaneous

• Work on completing IT corporate initiatives.
• Document IT systems and contribute the knowledge base articles.
• Track all calls for trouble in help desk software. Prioritize repair based on triage.
• Minimize computer down-time, therefore may require late hours for system maintenance, and on-call during off hours in the case of a major system component crashing. On call 7x18 for significant network usability or phone issues.
• Everything required to support Storr's internal or external customers, IT related or otherwise.
• Access to confidential information and material - Must maintain confidentiality.
• Create budget for hardware purchase and renewals.

Skills Qualities

• Outstanding self-directed, diagnostic, and troubleshooting skills
• Keep a pleasant, professional, and helpful demeanor, including in possibly stressful circumstances.
• Self-directed, organized, process oriented.
• Strong communication skills (both written and verbal)
• Demonstrated ability to work in a team and actively contribute to the success of the team.
• Able to present and train in a group setting.
• Computer generalist experience.
• Strong self-directed research skills with the capability to distill for others.
• Keep a pleasant, professional, and helpful demeanor, including in possibly stressful circumstances.
• Ability to balance projects and daily help desk requests.
• Process driven and focused on continuous improvement.
• Ability to present ideas in business-friendly and user-friendly language to all levels of employees.

Qualifications (Education, Experience and Certifications)

• Bachelor's degree in Computer Information Systems, Computer Science or related area or 7 years of professional IT experience.
• At least 5 years' professional IT experience, with at least 3 years' experience in end user, computer support and server/network support in a Small-Med Business environment supporting Windows Server and VMWare environment not "call center" but a position with direct customer contact.
• Professional IT Certifications a plus

Our Benefits

• Medical, Dental & Vision
• 401K with match potential
• Maternity and Paternity leave
• 2 weeks of PTO
• Work / Life Harmony

Do What's Right, Do Your Best, Treat Others As You Would Like to be Treated.