Sangre de Cristo Community Care is looking for an IT Support Technician I to join our dynamic team in our Pueblo office. Sangre de Cristo Community Care is the Southern Colorado leader in enhancing the quality of life and maintaining the integrity of individuals and their families in need of supportive or end-of-life services by offering symptom management, support, comfort, and compassion.

What We Offer:

• Competitive wages – Starting hourly wage of $23.07-$24.04
• Medical/Dental/Vision/AFLAC/Supplemental Life Insurance
• 403 B Plan with company match and 100% vesting upon entry
• Good Sam Roadside Assistance
• Generous Paid Time Off Policy
• Tuition Reimbursement
• Growth oriented culture

Responsibilities:

Under the general direction and supervision of the Director of IT, the IT Support Technician I will provide technical assistance and support to all our internal users both on-site as well as in the field, to ensure the smooth operation of our computer systems, networks, and software applications. The position involves working in a call center environment along with ad hoc walk-in requests and troubleshooting and resolving various IT related situations to include but not limited to hardware and software issues, installing and configuration computer systems, and assisting users with their technical problems. More complex issues are escalated to IT management for further diagnosis and collaborative resolution. The position requires the ability to communicate clearly and effectively, both verbally and in writing, with technical solutions to our end users in a simple, easy to understand, timely, friendly, and professional manner.

The key to our success is our dynamic team of compassionate, dedicated, and experienced individuals. If you fit this description, we want to meet you! Submit your application now to join the best in the Hospice and Home Health industry!

Sangre de Cristo Community Care is proud to be an equal opportunity employer.

• Supports the mission and values of hospice, palliative care, and home health.
• Education: High school diploma or equivalent. An associate degree or certification in a relevant IT field is preferred.
• Maintain strict confidentiality of patient and employee information to ensure privacy and HIPAA compliance.

Technical skills: Proficient in supporting and troubleshooting hardware and software issues, including:

• Desktops and laptops
• Primarily Apple smart phones and tablets and various mobile device applications.
• Microsoft Windows 10 and up operating systems
• Microsoft Office applications to include Office 2010, Office 2016, and O365 email systems.
• Basic network protocols and connectivity including LAN, WAN, Wi-Fi, VPN and VPN Remote Access.
• Experience building, maintaining, and troubleshooting various systems in a networking environment.
• Above average familiarity managing Microsoft Active Directory, including user account creation, security and distribution groups, and computer objects.
• Other applications that are utilized on a regular basis: Adobe Acrobat, Antivirus, email encryption software, remote computer management software, and InTune.
• Computer imaging to assist in the new equipment build process.
• Printers, printer queues, and document formatting issues when printing

Customer service skills: Strong interpersonal and communication skills, both verbal and written, to interact effectively with our end users at various technical levels. Be patient, empathic, and provide a sense of confidence when explaining technical concepts in simplistic terms.

Problem-solving ability: Excellent analytical and problem-solving skills to identify the root cause of technical issues and provide effective solutions. Applies critical thinking and ability to manage time, projects and organize work.

Organizational skills: Ability to manage multiple tasks and prioritize work effectively to meet deadlines. Attention to detail and ability to follow documented procedures. Experience using a Helpdesk ticketing system for ticket creation, issue tracking and resolution documentation. Work on projects as assigned and maintain accurate computer and device inventory management and tracking.

Adaptability: Willingness to learn and adapt to new technologies and processes. Ability to work in a fast-paced environment and manage changing priorities.

Team player: Ability to collaborate effectively with team members and other departments to achieve common goals. Once orientation period is complete and technician is comfortable with assigned tasks, can work independently with minimal direct supervision on assignments. Participate in after hours on-call support rotation. Attends team meetings and in-services on a regular basis.

Additional information to provide:

• Valid Colorado Driver’s License with no more than three moving violations in the last 36 months.
• Valid automobile insurance that meets minimum state law coverage limits
• Annual TB test
• Ability to comply with state mandate regarding annual Covid 19 and Annual Influenza vaccination requirements.
• Pass drug test and background check