Seeking a position that showcases your skills and experience in IT Operations leadership, continuous improvement, collaboration, and excellent customer service?

Find out more about becoming the IT Operations (ITO) Section Chief (Management Information Chief) with the Department of Transportation below!

This full time permanent Career Executive position is located within the Bureau of Information Technology Services, Division of Business Management, Department of Transportation headquartered at the Hill Farms State Office Building on the near west side of Madison. We are also conveniently located close to the restaurants, shopping, and entertainment of the Hilldale Mall.

Why work with DOT IT? Check out this link for all the benefits of joining our team, or read more below:

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $35/month for single plans and $87/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.

As the ITO Section Chief, you will oversee and provide direction for over 40 staff including dedicated IT supervisors as well as subject matter technical experts in three units: Enterprise Portfolio and Architecture Management, Enterprise Endpoint Technology Engineering, and Cloud Services and System Engineering. The ITO Section provides technical expertise and manages all aspects of the design, implementation, operation, and support of WisDOT enterprise services related to servers, backup, storage, networks, web application platforms, cloud integrations, copiers and printers, IT architecture, IT Project Management Office (PMO), Microsoft Office products (e.g., O365, SharePoint, collaboration tools), workstation hardware and software, virtual workstations, AV equipment, and more.

As the BITS ITO Section Chief, you will:

• Supervise three section unit supervisors
• Oversee and direct section operations, projects, and incident responses
• Lead development and monitoring of Section operating plans, budgets, and policies, procedures, standards, and guidelines
• Define, implement, and monitor section services
• Identify and maintain adequate staff resources to ensure cost-effective, customer-focused delivery of enterprise services

As a member of BITS Leadership, you will:

• Work collaboratively with other Section Chiefs, and assist and advise the BITS Director and Deputy Director on priorities, finances, hardware/software purchases, staffing issues, business opportunities, and customer service issues
• Lead, participate in, and/or assign appropriate resources to agency, interagency, or state IT infrastructure planning and project teams
• Represent WisDOT business technology needs on state ITO planning teams
• Partner within WisDOT on research, planning, specification, implementation, and management of BITS services

This Career Executive position is in schedule-range (70-02) with an annual salary of $104,000 - $121,700 (or $50.00 to $58.51, plus excellent benefits. A 2-year Career Executive trial period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

This position may require travel to various staff and customer locations throughout the state.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. For permanent positions that allow remote work flexibility, Wisconsin residency is not required. However, it is not anticipated that working outside of Wisconsin (or bordering cities) will be allowed because positions may at times need to report to office locations in Wisconsin on short notice.

All state employees must report their COVID vaccination status, whether vaccinated or not and provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment. The State of Wisconsin continues to follow necessary health and safety protocols for COVID. Please visit Division of Personnel Management Coronavirus - COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.

Minimally qualified applicants must detail having experience performing all the following in order to be considered:

• Working in an IT supervisory or management role (performing functions such as overseeing a team of IT professionals, identifying resources, budget management, conducting performance reviews, etc.)
• Working in IT operations as a project/program manager for large/complex IT projects and/or implementations
• Utilizing ITIL framework for incident, problem and/or change management
• Managing operations with Service Level Agreements (SLAs), metrics, and/or reports

In addition, a well-qualified applicant will also have experience performing at least one or more of the following:

• Working with third parties/vendors in the provision of IT services
• Managing cross functional teams

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Current Wisconsin state employees with Career Executive status need only apply with a resume and letter of qualifications submitted directly to Vicki Drover at vickil.drover@dot.wi.gov.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies. Questions can be directed to Vicki Drover at vickil.drover@dot.wi.gov or 608-261-6302.

All application materials must be received by 11:59 p.m. CST on May 22nd, 2023.