Functiebeschrijving

• Provides first line ticketing support for our end-users in all ICT infrastructure domains via our ticketing tool or providing telephone support.
• Delivers standard changes for all our end users (install workplaces for Mebane, creation of new, exit users, access requests for the rest of the group)
• Interact remotely with different ICT teams within Lotus
• Deliver onsite support in Mebane for ICT devices, printers, label printers, and scanners
• Deliver onsite support for network issues through collaboration with the Belgian network team (configure switch, troubleshooting switch, or WIFI)
• Deliver onsite support for installing specific software or ICT equipment
• Support complex issues or non-standard changes in close collaboration with the Belgian ICT team
• Interact with the service desk of our prime suppliers to follow up incidents in their domain
• Cooperate in ICT Projects

Profiel

Expected knowledge: Good knowledge of Windows 10 and 11, Office, printing, AD, intune; Knowledge of Cloud connectivity (office 365), hardware are considered a plus; Knowledge of other ICT infrastructure domains (Servers, storage, virtualisation, network …)

Experience: similar roles for customers/IT departments.

Education (diploma): Degree in IT or equivalent experience; Certifications are considered a plus.

Language: English (Full Professional Proficiency); Spanish (Full Professional Proficiency is preferred, but not required)

Personal skills & work attitude: Works independent; Excellent communication skills (able to compile, synthesise and present facts clearly); Finds it easy to absorb and transfer knowledge; Pro-active and Hands-on approach; Flexible and with a natural drive to continuously improve processes and way of working; High level of self-confidence, creativity and accuracy; Stress resistant and able to cope with continuously changing situations; Willing to travel (3X times a year)