It is the primary responsibility of the Marketing Executive to maintain a customer base while using appropriate judgment to make decisions regarding casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.

POSITION RESPONSIBILITIES/DUTIES:

• Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, free play, airfare, or discounts).
• Charged with taking into a larger role of developing property’s customer base to increase customer development efforts.
• Authorize and grant intermediate marker authorization limits to qualifying customers.
• Understand process for critical business decisions and approvals regarding customer credit lines, allowances, and comps.
• Manage casino patrons to profitable levels.
• Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers.
• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

SUPERVISORY RESPONSIBILITIES:

• None

EDUCATION and/or EXPERIENCE:

Required:

• Three (3) years of management experience in the casino marketing industry.
• Bachelor's Degree or equivalent experience.
• Must be able to communicate effectively in the language from assigned region: Far East Marketing - Mandarin and/or Cantonese, etc, Japan Marketing - Japanese, Latin America Marketing - Spanish and/or Portuguese etc., Korea Marketing - Korean, India Marketing - Gujarati, Urdu, and/or Hindi etc., and/or Europe/Middle East Marketing - French, Italian, Arabic, Farsi, German, and/or Turkish etc.
• High School diploma or equivalent is required.
• Proof of eligibility to work in the country located.

WORK SCHEDULE/HOURS:

• Regular scheduled hours : Work Days: Variable | Hours: Variable
• Other – Must be flexible if needed for occasional work outside of normal business hours.