There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, balanced and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Inflight

The Inflight Services department includes flight attendants and the teams that support them

Job overview and responsibilities

The Inflight Duty Manager (IFDM) is responsible for all aspects of current, contingent and emergency operations while remaining the point of contact for all Inflight related matters in the NOC. The IFDM works with the Network Director, Flight Ops, Crew Scheduling, Hotel Operations, Security and all other operational partners to impact flight attendants in a positive manner and sustain an on-time, safe operation 24/7/365.

• Responsible for making decisions on behalf of the Inflight leadership and providing operational support for flight attendants outside normal base business hours
• Serves as the SVP Inflight Services representative to the NOC and acts as an important part of the operational control function of the airline while working with the NOC bridge team (Network Director, Manager of Flight Dispatch Operations, Tech Ops Manager, Flight Operations Duty Manager (FODM) and Crew Resources Manager) and all other operational partners as it pertains to the operation of flight
• Act as the primary Inflight Services first responder during crisis, emergency or irregular operations
• Uses this knowledge to ensure that flight attendants and other divisions align with the contract in order to improve operational efficiency
• Respond to incidents or critical accidents using NOC/local domicile plan
• Provides input to the Inflight Services Leadership
• Serves as Inflight Services on-scene responder as needed during incidents/accidents
• Trains as needed to be successful in this role

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Required

• Bachelor’s Degree or experience equivalent
• Minimum 2+ years of experience in a related field
• Regular attendance and punctuality in accordance with United's policies is required
• Attendance is required at work location
• Strong communication, written skills & common software applicable to work group
• Effective presentation, planning, and interpersonal skills
• Conflict resolution and decision making, with ability to lead
• Knowledge of software (Windows Outlook, Excel, Word, etc,.)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an imperative attribute in this position

Preferred

• Current Flight Attendant Qualification
• Minimum of 3 years airline experience
• Minimum of 3 years flight attendant onboard leadership experience
• Vast knowledge of FAA regulations

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.