Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We want to hire folks who love having a great time, and who want to encourage our guests do the same. Dollywood’s Hosts are more than just employees, they are a part of our extended family. Come be a part of all the fun we are having!

This role exists to perform a variety of basic technical tasks related to assisting in the service and repair of all heating, air conditioning, and related equipment and facilities located throughout all Dollywood Company properties. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Summary of Major Duties and Responsibilities

• Assist in repairing mechanical and electrical systems on heating and cooling equipment.
• Perform preventative maintenance on a variety of heating and cooling equipment.
• Periodically monitors and inspects heating and cooling systems to ensure continued proper .
• Use the TMA work order system to see weekly work assignments and record time and materials for each work assignment
• Investigate heating and air conditioning complaints; performs minor repair.
• Installs air and water filters on various equipment across all Dollywood Company properties on a periodic basis.
• Assesses drain problems and performs any needed repairs.
• Operate a variety of hand and power tools, welder torch, vacuum pump, test equipment utilized in the trade and a motor vehicle; maintain equipment in effective and safe working condition; maintain parts and tool inventory.
• Maintain related records concerning time, labor and materials; maintain log of tasks performed and write reports as required.
• Must work independently as well as in a team setting.

Management reserves the right to change and/or add to these duties at any time

Personality and Attitude Requirements

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must be able to work independently.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must thrive in a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must function independently with limited supervision and guidance.
• Must be well organized with a high attention to detail.
• Must be able to analyze and remember information.

Essential Functions Necessary to Perform Job Duties

• Able to display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to thrive in a fast-paced, dynamic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to endure temperatures of 0 to 110 degrees.
• Able to work outdoors.
• Able to balance, stoop, kneel, crawl, and crouch, climb ladders and work in confined spaces.
• Able to lift, carry, push and/or pull objects and materials of moderately heavy weight (up to 50 pounds) and occasionally heavier weight (up to 100 pounds).
• Able to work at heights up to and in excess of 150ft.
• Able to operate/drive a motor vehicle.
• Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Able to use hand tools, power tools and equipment such as air compressor, skill saw, electric drill, impact wrench, hand wrenches, shovel, etc.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to be clean shaven in order to properly utilize a respirator.

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• At least 6 months experience of HVAC , preferred.
• Must have basic computer skills
• Working knowledge of basic heating and cooling systems.
• Must successfully complete a post-employment offer background check including motor vehicle and drug screen.