Job description
Cannon Beach Hotel Collection is comprised of four boutique hotels; The Cannon Beach Hotel, the Courtyard, McBee Cottages, and the Hearthstone Inn. The properties are conveniently located in the midtown section of Cannon Beach and have been welcoming travelers for many years.
Description
THE ROLE
HOUSE MANAGER (FRONT DESK AGENT)
The House Manger (Front Desk Agent) is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment.
Responsibilities:
- Utilize Life House’s proprietary software to manage internal tasks and guests communication
- Assist with the guest check-in/check-out process while engaging with guests
- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
- Facilitate making reservations and room changes
- Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B and Central Support).
- Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner
- Inspect clean rooms in preparation for guest arrival
- Prepare and deliver VIP amenities
- Perform other duties as assigned and requested to meet the needs of the business
IDEAL CANDIDATE
- Team player, hard worker, multi-tasker and detail oriented
- Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge
- Genuine desire to be helpful: able to jump in and assist other departments when necessary
- Works cooperatively with others in all situations
REQUIREMENTS & EXPERIENCE
- Experience in guest or customer service
- Flexible in schedule and willing to meet the demands of a complex operation
- Familiarity with Apple products and applications (preferred)
- Familiarity with Slack (preferred)
- Ability to lift, pull, and push moderate weight
About Life Hospitality
Cannon Beach Hotel Collection is managed by Life Hospitality, the hotel management arm of Life House, – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 150+ in 2023.
You can find all Life Hospitality openings at
https://www.lifehospitality.careers
.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary
$19 - $19 per hour
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