Job description

Join the ranks of our busy and growing hardware and building materials stores. You'll become part of the team that provides Ace's friendly and helpful customer service. This position requires a good attitude and a smile!

This position is required to work weekends, please do not apply if you are not able to work some weekend hours

General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. This position will also cross-train as a cashier and will be responsible for register transactions involving the sale and/or return of merchandise.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Hometown Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are

leaving the store.

• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing

every customer, every time.

• Process sales/returns of merchandise and services with a point-of-sale system.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor

merchandise area.

• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements
Excellent verbal communications, proficient in basic math and money handling skills.

Education/Training
High School or GED equivalent.

Experience
Formal retail experience preferred.

Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.

About Smith Ace Hardware and Lumber
Smith Ace Hardware and Lumber is a family owned and operated business in operation for 149 years. A neighborhood store, where the employees are familiar faces, we stock a wide range of hardware, plumbing supplies, power tool and hand tools, paint and stain, and home & garden care products.
Local builders and home owners take advantage of a neighborhood lumber yard for what they need to get the job done: from southern yellow pine flooring, mahogany fencing and a variety of plywood and composite building materials. Our knowledgeable staff is always here to help you. L.E.Smith 1874 Inc., also owns and operates: Hometown Ace Hardware in Gloucester, MA and Crackerjacks/Whistlestop Market in Rockport, MA.

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Weekend availability is required.
Basic math skills.
Customer service experience preferred.

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