Helpdesk Technician

Converged Security Solutions

Full Time

Reston, VA 20191

Posted

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Job description

Overview:

Converged Security Solutions (CSS) is a customer-centric holding company managing the growth of IT transformation, cybersecurity, and physical security brands. Through its principal holdings, Evolver and eVigilant, CSS is committed to creating value for its clients through IT, cybersecurity, and physical security services and solutions. Founded in 2018, CSS is a privately-held company headquartered in Reston, VA.

A Mission-oriented Team Committed to Making an Impact

Our employees are key to our success as we execute our customers’ missions and continue on our path of strategic growth. At Evolver, we provide an exciting and engaging work environment that allows for many opportunities for professional development and career growth, embraces work life balance, and gives back to the community. As a leader in the mid-tier space, we have a culture that rewards innovation, encourages idea sharing, and believes in a team environment.

Essential Job Duties and Responsibilities:

The Helpdesk Technician will provide day-to-day support to our users. This position will be responsible for providing exceptional, high-touch customer support, helping to maintain documentation related to support needs, and doing whatever it takes to help our customers minimize technology-related disruptions to their work. Duties include:

Provide workstation/laptop, printer, tablet, phone, and audio/visual support
Provision new users and new equipment
Provide onsite and remote support to our users
Systematically resolve end user technology-related issues
Manage and resolve workstation/laptop security issues i.e. virus, spam, etc…
Maintain knowledgebase documentation and processes as appropriate
Maintain conference and collaboration spaces in the office
Provide Professional Customer Service
Provide support for ticketing system
Document issues/problems
Work closely with System engineers to resolve issues
Be available for rotating on-call schedule
Energy, enthusiasm, and a desire to learn and grow in the field of IT is highly desirable

Minimum Qualifications and Requirements:

Basic Qualifications:

1 year of experience in a similar role providing end-user support
1 year of experience supporting Microsoft Windows

Preferred Qualifications:

2 years of experience in a similar role providing end-user support
2 years of experience supporting Microsoft Windows
Solid knowledge of Microsoft 365

EOE Statement:

Converged Security Solutions (CSS) is an equal opportunity employer and welcomes all job seekers. It is the policy of Converged Security Solutions (CSS) not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.

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