Job description
Make a difference and join an award-winning enthusiastic team looking to make a difference in the lives of today’s military! CACI is looking for a Help Desk Support Technician with strong interpersonal and communication skills as well as a record of accomplishment in successful project execution and application development.
The team is based in CACI’s office in North Charleston, South Carolina. The project is within the Defense Health Readiness Engineering (DHRE) portfolio.
What You’ll Get to Do:
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Logs and tracks calls using problem management database and maintains history records and related problem documentation.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation
Accurately documents and reports problems to technical staff for resolution.
Performs departmental administrative duties as needed.
Interfaces with carrier representatives to obtain pricing, service selection, and billing information.
You’ll Bring These Qualifications:
High School Diploma
Strong knowledge of customer service practices
Possess strong computer literacy skills with an emphasis on hardware, software and Internet protocols
Willingness & ability to learn quickly
Articulate speech, presentation, and writing skills
Ability to interact w/ others in a calm, professional manner
Ability to adapt to a changing environment (e.g. new standards, processes, hardware, software applications)
Attention to detail
Self-motivated w/ can do attitude
Outstanding organization skills
Ability to lead and multi-task in a dynamic organization
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
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