Health Center Resources & Program Specialist (Grade 16)

Full Time
Huntsville, AL 35801
Posted
Job description
Nature of Work

This is professional, administrative, and supportive work, assisting with the coordination of health care services, wellness programs and other activities provided by the third-party administrators at the City’s Health & Wellness Center. Work involves assisting with the daily operations, the delivery of services and programs, and increasing employees, retirees and covered family members’ engagement and utilization of the Center. Work involves assisting with the City’s Employee Assistance Program (EAP). Work also involves the assisting with the coordination of the City’s Drug and Alcohol Testing and Workers’ Compensation Programs. The incumbent works independently and exercises some latitude in judgment and discretion. Work is reviewed periodically through reports and conferences. This position reports to the Health Center Resources & Program Manager. Serves as a secondary liaison between the City and the contracted third-party administrator who provides health care services, wellness programs and other activities at the City’s Health & Wellness Center. Assist with the coordination of operational and administrative processes at the City’s Health & Wellness Center to ensure efficient and effective service and program offerings. Works with the City’s Insurance & Benefits Office to ensure appropriate benefit and/or wellness program offerings to employees and their covered family members. Assists with planning, developing, and administering the City’s Employee Assistance Program (EAP); provides support and counseling assistance to employees and supervisors of employees who experience problems interfering with work performance; serves as a secondary liaison between the City and the contracted third-party administrator who provides mental health and substance abuse services and programs. Assists with the administration of the City’s Drug and Alcohol Testing Program to ensure compliance and consistency with federal and/or state regulations and with the City’s Personnel Policies and Procedures; ensures that quality assurance measures are in place to protect the integrity of the collection process and the privacy of employees. Assists with planning, organizing, and coordinating the training of supervisory employees on the policies and procedures related to the City’s Drug and Alcohol Testing Program; assists with the development of training presentations for safety sensitive personnel and supervisors to comply with Federal Transit Administration and Federal Motor Carrier Safety Administration laws, as well as City’s Personnel Policies and Procedures. Testifies in City’s formal hearing process regarding the City’s Drug and Alcohol Testing Program, to include explanation about chain of custody procedures, positive test results, rehabilitation compliance, laboratory analysis and medical findings. Serves as a secondary Designated Employer Representative (DER) for the City’s Drug and Alcohol Testing Program to resolve problems with drug or alcohol tests resulting from an employee’s refusal to take a test, test cancellations, negative dilute results, split specimen tests completed by secondary laboratory, fatal flaws, or other corrective actions for procedural errors in the chain of custody process; ensures that all aspects of the chain of custody process complies with Department of Transportation (DOT) agency regulations to prevent the City from being subject to enforcement action by the agency. Ensures the proper maintenance and security of confidential reports, case files and records related to employees’ drug and/or alcohol screening results; assist with the preparation and submittal of annual federal reports on drug/alcohol testing. Maintains awareness of professional resources in the community and of other governmental agencies in order to keep up with the current information related to the field of drug and/or alcohol abuse prevention, as well as other available treatments, in order to assist with assessments and referral assistance to appropriate service providers and/or specialists. Assists with the administration of the Substance Abuse Professional’s (SAP) recommendations for treatment options to ensure compliance with Department of Transportation (DOT) regulations for the initial and follow-up evaluations, rehabilitation process, and coordination of the return to duty and follow-up testing schedules for those employees who violate the City’s Drug and Alcohol Policy. Assists with the scheduling, discussions and follow-up with occupational health specialists related to fitness for duty evaluations and resolutions. Confers with physicians, nurses, urine collectors, breath alcohol technicians, counselors, laboratories, and other specialist to ensure that vendor compliance is consistent with Department of Transportation (DOT) requirements for methodologies, chain of custody, licensure, calibration, evaluations and return to duty process. Assists in the administration of the City’s Workers’ Compensation Program through coordination with the third-party administrator. Confers with various benefits representatives and/or specialist and recommends contractual and administrative provisions of the policy and/or contract. Assists with the coordination and planning of activities related to the City’s annual Wellness Fair. Assists with compliance related to the City’s Policies and Procedures for protecting individually identifiable health information in compliance to federal, state, and local laws. Maintains confidentiality with regards to critical and sensitive information, records, and reports. Operates a variety of office equipment including calculator, copier, fax, scanner, computer and assigned software. Requires regular and prompt attendance plus the ability to work well with others and work well as a team.


PHYSICAL AND ENVIRONMENTAL FACTORS:


Work is usually sedentary with occasional walking, climbing of stairs if elevators are not available, reaching, bending, lifting, and carrying objects under 25 pounds or minimal physical activities. Work requires the ability to sit and operate a personal computer for extended periods of time and to perceive and/or discriminate colors, sounds, depth and texture; Work requires the ability to operate a vehicle to attend meetings, to meet with employees at all facilities and/or to meet with the public. Work is usually performed in an office and onsite clinic setting; however, work may require the occasional operation of a vehicle during the course of the workday in a variety of weather conditions to attend meetings or to meet with the public.

Minimum Education, Training and Experience

Bachelor’s degree in Human Resources Management, Business Administration, Health Care Administration, Public Administration or a related field from a college or university accredited by a regional accrediting agency recognized by the U.S. Department of Education; at least three (3) years of experience in professional human resources work is required; professional human resources work in a municipal government setting is preferred; experience with an Employee Assistance Program is preferred; experience with the operations of a Drug and Alcohol Testing Program, preferably in a federal, state or local government setting is desired; must be familiar with the laws involving ADA, FMLA, HIPAA and laws/regulations regarding Workers’ Compensation Programs; must be proficient in Microsoft Office.


NECESSARY SPECIAL REQUIREMENTS:


Must possess and maintain a valid Driver’s license.


The City of Huntsville offers a competitive benefits package for its regular, full-time employees, such as medical, dental, vision, life, accidental death & dismemberment, cancer, off-the-job accident, as well as annual leave, sick leave, holiday and retirement.

Below is a summary of the City's benefit offerings:

The City of Huntsville offers a comprehensive benefit program to all full-time employees. For most benefits, a 30-day waiting period from date of eligibility will apply.

Medical Insurance
All eligible and ACA eligible employees may enroll in the City of Huntsville’s group health plans administered by Blue Cross Blue Shield of Alabama; Blue Card PPO and High Deductible PPO. Benefits include medical/surgical, prescription coverage, and more.

Mental Health/Substance Abuse
A mental health benefit and substance abuse program is offered through Behavioral Health Systems, Incorporated (BHS). These benefits are included as part of the group health plan. Services may be accessed by contacting BHS. A designated Care Coordinator for the City of Huntsville can assist with referrals to network providers.

Dental Plan
The City offers a dental plan administered by Delta Dental Insurance Company to eligible full-time employees. This plan offers coverage for Preventive and Diagnostic Services, Basic and Major Services, and Orthodontic coverage (for dependent children under the age of 19.) A deductible of $50 per person/calendar year applies for Basic and Major Services. The deductible is waived for Diagnostic and Preventative services and a plan maximum of $2,000/year/covered patient. Orthodontics carries a $2,000/lifetime max/patient.

Vision Plan
The City’s vision plan is offered and administered by Vision Service Plan (VSP). VSP provides vision benefits, co-pays for eye exams, frames, and eyeglass lenses, as applicable, and an allowance for contact lenses. The plan also offers exclusive Member Extras for additional savings.

Retirement
The City’s retirement plan is administered by the Retirement System of Alabama (RSA). Participation is mandatory for all regular full and part-time employees. Employees contribute a percentage of their salary to the plan. The City contributes a percentage as determined by RSA.

Life Insurance
The City provides a $20,000 group life insurance policy to all full-time employees through Lincoln Financial Insurance Company. Eligible employees are covered after completing one full day of work and coverage is provided at no-cost to the employee. Additional benefits may apply in the event of accidental death or dismemberment.

Disability Insurance
The City provides a limited long term disability policy for eligible employees with one year of service, but less than ten years of service. There is no cost to the employee for this coverage. After ten years of service, disability benefits may be requested through the Retirement System of Alabama (RSA).

Voluntary Life / AD&D
The City offers eligible employees an optional voluntary term life insurance benefit. Employees may apply to purchase additional term life insurance for self, spouse, and eligible dependents. Guarantee issue amounts are available if voluntary life benefits are elected within 30 days of eligibility. Premiums for employee and spouse are based upon age. Child Life is a flat rate based on the level of coverage.

The City also offers an optional voluntary accidental death & dismemberment insurance plan. Employees may purchase insurance for self or family. The plans are administered by Lincoln Financial Insurance Company. Please refer to the plan summary for additional information.

Supplemental Voluntary Benefits
The City offers voluntary Cancer and Off-the-Job Accident plans administered by Allstate Benefits. The Cancer plan provides first occurrence, hospital confinement, radiation & chemotherapy, and other benefits. The Off-the-Job Accident plan provides benefits for injuries occurring off the job. Please refer to the brochures for an explanation of covered benefits.

Flexible Spending Accounts
The City offers two flexible spending account options to assist with unreimbursed medical expenses and dependent care expenses. These pre-taxed accounts require a qualifying receipt and may be reimbursed by mail or direct deposit. A pre-loaded debit card is available for enrollees in the medical account. The flexible spending accounts are administered by Health Equity/WageWorks.

Financial Wellness
The City provides a confidential financial wellness program through SmartDollar for all full-time employees. The program offers online tools and a step-by-step plan that is self-paced to help employees as they journey to reach their financial goals. There is no cost to the employee for participation.

Employee Assistance Program (EAP)
We know that dealing with day-to-day stresses can be distracting. The City provides a confidential EAP program to assist with life’s stresses. EAP services may be coordinated through Behavioral Health Systems (BHS) or through the Employee Resources and Program Manager at the City’s Health & Wellness Center. Resources may include substance abuse, grief and loss, marriage/family communication, managing stress and depression, parenting, and more. There is no waiting period for this benefit.

Health & Wellness Center
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The City’s Health & Wellness Center is more than just a clinic. The Center provides cost-effective health care and on-line services at no cost to the individual. Open Monday through Saturday, the Center provides medical services including acute, primary, and preventive care, as well as annual physicals. The Center also offers routine blood work, immunizations, wellness coaching, chronic disease management, many generic medications dispensed on-site, and much more. If an onsite appointment isn’t possible, Telehealth Services are available 24/7/365. All City employees, covered retirees, and covered dependents age 3 and above are eligible for services at the Center as well as telehealth services.

Voluntary Deferred Compensation Plans
The City provides two optional voluntary deferred compensation plans: RSA-1 (State of Alabama) and Nationwide Retirement Solutions. Employees may defer portions of salary for a later date, such as retirement. Please see the Payroll Division of the Finance Department for further details.

Sick Leave
Sick leave accrual is 4 hours per pay period for all eligible City employees. There is no accrual maximum for employee sick leave.

Annual Leave
Annual leave for eligible employees is accrued as follows: less than 10 years = 4 hours per pay period; 10 to 15 years = 5 hours per pay period; 15 to 20 years = 6 hours per pay period; 20 or more years = 7 hours per pay period. Employees may accrue and carry forward 260 hours (or the equivalent for fire suppression) to the next calendar year.

Military Leave
The City provides a military leave plan that pays regular salary for not more than twenty-one days per year. Also, employees called into active service may receive compensation in an amount equal to the difference in the lower military pay and the higher public employment salary as provided by City Council Ordinance.

Holidays
The City recognizes the following holidays: New Years Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. Two additional floating holidays may be declared each year at the discretion of the Mayor.

Longevity Pay
The City pays eligible employees compensation based upon the number of months of continuous regular full-time service as of October 1st of each year.

College 529 Savings Program
The City makes it easy for friends and family to give the gift of a college education. The 529 college savings program is administered by CollegeCounts, through payroll deduction, and offers tax advantages and other benefits.

Other Benefits
Please refer to the City of Huntsville Personnel Policies and Procedures Manual.

Disclosure:
The City offers a robust benefits program to eligible employees. The list above offers a summary of those benefits. The information is intended as a general reference and should in no way be construed as a promise or guarantee of employment or benefit coverage. Please refer to the appropriate Summary Plan Description (SPD) or contact the City of Huntsville Benefits Office for more details. If there is a conflict between this information and the actual plan document or policies, the plan documents or policies will always govern.

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