Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and communicate with guests in a professional manner and handle any concerns they may have during their stay
• Communicate with the Engineering and Housekeeping Department regarding any maintenance or guest room requests
• Have full understanding of software System, ONQ PM / Front Desk, assist with reservations, and checking guests in and out of the hotel knowing how and where to post all charges
• Handle checks and credit cards received from guests for payment of hotel charges
• Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants
• Assist the Guest Services Manager by handling special requests, group blocking and unique circumstances
• Maintain regular attendance, consistently be on time and observe prescribed work, break and meal periods in compliance with standards
• Maintain High standards of professional appearance, hygiene and grooming

QUALIFICATIONS:

• Must have flexibility to work nights and weekends
• Must be able to read and write fluent English
• Ability to read, write and comprehend simple instructions, short correspondence and memos
• Ability to interpret and perform basic computer and POS system functions. Knowledge of Microsoft Office applications.
• Knowledge of ONQ PM (Hilton)

'Work Location: One locationWork Remotely No

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: In person

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