The AC Hotel by Marriott Frisco Colorado is open after an extensive renovation under the new management of 5 Senses Hospitality! We are looking for a cultural innovator to join our team as our Guest Service Supervisor, if you are someone who has an inner creativity and love for art, design, and culture, then we invite you to explore a career with the exciting lifestyle brand hotel located in the heart of Frisco, Colorado.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it is the artful pour of a drink or the authentic arrival experience, AC Hotel Frisco Colorado believes that if we have the time to make it, we have time to make it beautiful. At 5 Senses Hospitality, we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality in a new way.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become a part of our family today!

Getting the Job Done:

• Provide guests and team members with professional, efficient, courteous, and genuine hospitality
• Possesses strong communication skills and the ability to train and develop team members
• Assists the AGM with their duties which include but are not limited to scheduling, processing of paperwork, coaching and recognition of team members, and ensuring compliance to property specific best practices and brand standards
• Manage guests’ concerns appropriately and resolve issues to the guest’s satisfaction keeping business objectives in mind
• Lead the team to anticipate guests’ needs and offer services prior to being asked
• Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely
• Maintains an organized work area and ensures follow up is done as needed with the guest, team members, and other departments until issues are fully resolved
• Monitor brand service scores daily and take the appropriate action to ensure scores are communicated to the team and are above the brand average
• Has a full understanding of using a PMS system, the hotel’s room rates and types, amenities, and local attractions and uses this knowledge to elevate the guest’s experience
• Participates in the property’s manager on duty program as needed and understands the role of being a property leader
• Ensures team attends all mandatory meetings and timely completes all required training

Experience for Success:

• 1 year of Guest Services or Front Desk experience required
• High school diploma or equivalent
• Reservation system knowledge
• Desire to work in a fast paced and interactive environment
• Strong written and communication skills, additional language a plus

The Good Stuff:

• Opportunity to grow your career and develop thru structured development programs
• Competitive medical, dental, and vision benefits
• Wellness and commuter stipend
• Vacation PTO plan and paid sick days
• 7 paid holidays
• Free nights at our hotels
• Monthly fun and recognition
• Daily Pay (RAIN)

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.