Job description
Recra are working in partnership with a leading global business who are a specialist within heavy engineering, they are keen to recruit a Group Warranty Manager to join their vibrant team at their branch in Leicester!
Purpose of the role:
Always ensuring the effective management of all departmental and/or customer warranty claims
Maximising warranty claim efficiency at all times
To achieve monthly Financial targets as set out in the budget
Responsibilities in the role:
Purpose of the role:
Always ensuring the effective management of all departmental and/or customer warranty claims
Maximising warranty claim efficiency at all times
To achieve monthly Financial targets as set out in the budget
Responsibilities in the role:
- Build and document knowledge about the customer business and technical setup on an as and when basis
- Verification of parts and engineers labour times booked to warranty job cards
- Processing and monitoring all warranty claims with relevant documentation to the manufacturer
- Liaising with manufacturers and suppliers to ensure claims are processed efficiently and accurately. And visiting them, as and when required, to discuss rejected warranty claims
- Maintaining accurate records of all warranty claims, including financial data
- Providing support and advice to the dealership’s service team regarding warranty issues
- To input repair order codes, operational codes and warranty codes onto a database link.
- To update the in-house warranty database system with warranty credit notes and report to the data to the Product Support Director.
- To monitor the warranty database to control outstanding warranty debt, across the Group.
- To produce a month-end report which details all outstanding warranty invoices.
- To liaise effectively with the Depot Managers regarding any overpayments / underpayments of warranty and to seek authorisation before writing off any amounts on the ledger.
- To ensure health & safety procedures are followed at all times
- To ensure all a high level of accuracy when submitting warranty claims to ensure the correct claiming of work is completed, within the allocated timeframes.
- Undertake other duties as directed commensurate with the level of the job function
Essential skills for the role:
- You will have experience in a similar role within the warranty/returns area field.
- Advantageous to have a technical background from manufacturing or engineering experience.
- The successful candidate will have proven experience in managing and developing internal and external relationships.
- You will have a positive and committed working demeanour to add value and motivate and lead a small team.
- You will be a natural problem solver with the ability to anticipate and highlight issues.
- The successful candidate will have excellent communication skills and be able to communicate effectively across a range of audiences both orally and in writing.
- You will have an excellent administrative skill set with strong IT skills across Microsoft packages (Word/Excel/Outlook).
- An exceptionally organised professional with the ability to multi-task
Hours:
- Monday to Friday - 8am-5:30pm with 60mins lunch
Salary:
- Negotiable
If you are interested in this fantastic opportunity, please call us at Recra on 01164646336.
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