Service Champions is a leader in the residential HVAC, Water and Electrical in the Bay Area and Sacramento Markets. We have the highest rating from the BBB, we are Diamond Certified and we are hiring due to substantial growth and expansion! We are looking for a General Manager to develop and grow our organization out of our Martinez Service Center! We are looking for a dynamic, growth-oriented leader for this team.

Voted A San Francisco Bay Area each year since 2016 and USA Top Workplace since 2022!

We Offer:

• Market Value Compensation
• Paid Vacation
• Paid Birthdays off
• Health, Vision, and Dental plans for you and your family
• 401k Retirement Plan with company match
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Referral Bonuses and Employee Discounts Program
• Continuous Training for your Professional Development & Life Skills Courses
• Company Vehicle & Gas Card
• Company issued iPhone
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment

Summary/Objective
Plans, directs and controls activities of a Service Center to achieve budgeted financial objectives. Responsible for the planning and performance in the following functions: Sales Operations, Marketing, Human Resources, Training, Customer Service, Purchasing and Inventory.

Essential Functions

Essential functions and responsibilities include, but not limited to, the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Company Core Values will be used to assist in making business and people decisions.
• Develops and executes short- and long-range objectives consistent with company guidelines.
• Prepares and executes plans and budgets, conducting activities in accordance with approved plans and budgets to achieve budgeted pre-tax profit targets.
• Responsible for all field sales representative performance as well as Company initiatives and sales processes at the center.
• Ensures operations conform with local, state, and federal government regulations and Company operating guidelines.
• Monitors service levels, quality control and client satisfaction to acceptable standards set by the Company.
• Maintains appropriate communications within and between various functional areas within the Company.
• Establishes and maintains client satisfaction and public relations, through direct or delegated contacts with representative individuals or groups.
• Furnishes manpower and financial forecasts in a timely manner.
• Plan and execute fleet, Capital Expense Forecast for Service Center.
• Develops and executes center staffing plans and follows company pay plans, Company policies and programs. Recommends modifications to these programs, as necessary.
• Attends and actively participates in all required Company meetings and trainings.

Supervisory Responsibility

This position has 10 direct reports consisting of 2-4 managers and the sales team, and overall leadership of the entire centers’ staff of 40 to 70 team members.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. Some responsibilities frequently occur in the field at customer homes and similar sites.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. GM has full responsibility to assure the center is operational 24/7.

Preferred Education and Experience

• High School Diploma or equivalent; Bachelor's Degree preferred
• Five to ten years of HVAC experience.
• Five to ten years of management experience.
• Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
• Ability to build business in the private sector, as well as the public sector
• Experience and knowledge of HVAC and Process systems for residential and commercial dwellings
• Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs
• Positive energy and enthusiasm to drive sales and company growth
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines

Salary Range: $100,000 - $125,000 annually depending on experience + additional bonus opportunity

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