JOB PURPOSE

The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service.

SUPERVISORY RESPONSBILITIES

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

ESSENTIAL JOB FUNCTIONS

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day-to-day activities of front desk, bell and valet staff.
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities.
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager-on-Duty shifts on a weekly basis.
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
• Participates in daily Yield Management Meetings
• Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.

EXPERIENCE/EDUCATION

College degree in Hotel Administration; 2‐3 years hotel management/supervisory experience or equivalent combination of education and experience.

WHY JOIN AURO HOTELS?

• Comprehensive healthcare plan including dental, vision and prescription coverage (FT).
• Work-life balance culture – flexible scheduling and PTO (FT).
• Employer 401(K) Match Savings Plan, FSAs and retirement services (FT).
• Annual Management Development Program.
• Vacation tab for community service.
• Traveler’s incentives e.g., Auro Hotels discounts at any of their properties alongside Hyatt-specific hotel discounts!
• Cash Bonus and Incentives!

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.