Job description
Key responsibilities of a Front Office Manager include:
· Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
· Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
· Ensuring that all safety and security policies and procedures are followed
· Interviewing, hiring, coaching and developing team members
· Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable
· Setting goals, providing ongoing feedback, and rewarding/recognizing team members
· Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
· Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures
· Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
· Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures
· Monitoring and maintaining the front office systems and equipment to ensure their optimum performance
Key responsibilities of a Front Office Manager include:
· Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
· Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
· Ensuring that all safety and security policies and procedures are followed
· Interviewing, hiring, coaching and developing team members
· Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable
· Setting goals, providing ongoing feedback, and rewarding/recognizing team members
· Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
· Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures
· Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
· Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures
· Monitoring and maintaining the front office systems and equipment to ensure their optimum performance
- Must have excellent supervisory and interpersonal skills
- Ability to work a varied schedule that include evenings, nights, and weekends
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Ocean City, MD 21842: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel management: 2 years (Preferred)
Work Location: In person
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