IAA Holdings, LLC (IAA), is seeking a Flex Branch Operations Supervisor to join our team supporting the Midwest region!

The Flex Branch Supervisor drives overall performance and operations for assigned branch. This position is responsible for supporting branch planned profitability, sales and customer service levels. The role interacts with all levels of staff and departments within IAA and is responsible for maintaining a safe and positive work environment by supervising and mentoring local staff. The Flex Branch Supervisor supervises a core team of 2-3 Flex Branch Operations Assistants

Job Duties and Responsibilities:

• Responsible for creating and maintaining a safe, engaged and positive work environment
• Ensuring compliance with operational standards
• Create and maintain strong relationships with external customers/vendors including; Insurance Companies, Towing Vendors & Buyers
• Design more efficient ways of processing work
• Resolve branch-level employee issues, Region FLEX team issues
• Actively enforce company policy, reporting or responding appropriately to all violations or reports of violations
• Recommend or perform personnel actions such as salary increases, performance reviews, hiring and disciplinary action
• Collaborate effectively with various internal departments including; HR, Corporate teams and the Sales/Remarketing group

Key Performance Indicators:

• Ability to elicit requirements from a variety of technical and non-technical stakeholders, gathering the details of the need and helping to identify and communicate outward to all who may be impacted by the proposed change
• Ability to effectively document requirement details including problem definition, proposed change, assumptions, and risks
• Provide unique insight into the solution either from a business or technical perspective, ensuring that the needs match feasibility
• Based upon project need, incorporate the ability to generate and articulate creative ideas for development that meets business and system requirements while creating a positive user experience
• Ability to effectively facilitate requirements elicitation meetings in order to reduce the amount of rework needed

Education:

• HS Graduate or Equivalent
• 2-3 Years of experience

Job Requirements:

• Solid customer service skills
• Strong leadership skills
• Basic skills in using the Microsoft Suite (Excel, PowerPoint, Word, Outlook)
• Proficient in time management
• Clear communication skills
• Positive attitude
• Professional and clean appearance
• Ability to function well as part of a team

Preferred Skills:

• Supervisory experience
• Experience or knowledge of insurance, automobile or parts industries and general mechanical knowledge

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA Holdings, LLC:

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)